E-mail attachments are not visible to some recipients in Outlook 2003 (830302)
The information in this article applies to:
- Microsoft Office Outlook 2003
For a Microsoft Outlook 2002 version of this article,
see
287720. SYMPTOMSWhen you send an e-mail message with attachments to a
recipient who is not using Microsoft Outlook, the attachments may be missing
when the recipient opens the e-mail message, or if there is a Winmail.dat
attachment in the e-mail message. CAUSEThis behavior occurs if the receiving e-mail client does not
recognize the internal Outlook packaging of the attachment information that is
known as Transport Neutral Encapsulation Format (TNEF). TNEF is used by Outlook
to send e-mail messages by using Rich Text Format (RTF).RESOLUTIONTo resolve this behavior, set your e-mail format to either
plain text or to Hyper Text Markup Language (HTML) format. These formats do not
encode attachments in the TNEF format. You can control TNEF in the
following ways:
- The Default message format - This format makes sure that
all outgoing e-mail messages are not in the TNEF format.
- The Specific Contact format - This format makes sure that
outgoing e-mail messages that are for a particular recipient are not in the
TNEF format.
- The Specific Message format - This format makes sure that
the e-mail messages that you compose or reply to are not in the TNEF
format.
Use the information in the following sections to turn off TNEF
encoding. Default message format To make sure that all the outgoing e-mail messages are not in
the TNEF format, follow these steps:
- On the Tools menu, click
Options, and then click the Mail Format
tab.
- In the Compose in this message format box,
click Plain Text or HTML, and then click
OK.
The specific contact formatTo make sure that e-mail messages that are for a specific contact
are not in the TNEF format, follow these steps:
- Locate the recipient in the Contacts folder, and then
double-click the contact to open the contact details window.
- Double-click the contact's e-mail address to open the
E-mail Properties dialog box.
- In the Internet Format list, click either
Send Plain Text only or Let Outlook decide the best
sending format.
- Click OK.
The specific message formatTo make sure that the e-mail messages that you compose or reply to
are not in the TNEF format:
- In the main Outlook window, point to New Mail
Message Using on the Actions menu, and then click
either Plain Text or HTML.
The Outlook Rich Text Format Internet e-mail setting- In Outlook 2003, click Options on the Toolsmenu.
- Click the Mail Format tab
- Click Internet Format.
- Under Outlook Rich Text Options, click either Convert to HTML format or Convert to Plain Text format.
Modification Type: | Minor | Last Reviewed: | 12/27/2005 |
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Keywords: | kbattachments kbreceivemail kbsendmail kbfunctions kbstoprespond kbpending kbprb KB830302 kbAudEndUser |
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