SYMPTOMS
When you try to run reports on a Microsoft Business Solutions CRM server that has a lot of records in the database, when the report that you are running retrieves a lot of records, you may receive the following error message:
Server Error in '/' Application.
Request timed out.
Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.
Exception Details: System.Web.HttpException: Request timed out.
Source Error:
An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below.
Stack Trace:
[HttpException (0x80004005): Request timed out.]
This problem may occur even though you have already installed the 829886 software update.
RESOLUTION
If you continue to receive the "Server Error in '/' Application" error message after you install the update that is described in Microsoft Knowledge Base article 829886, install the Microsoft CRM 1.0 reports software update 829888 (a set of rewritten reports) that is described in this article.
Download Information
The following file is available for download from the Microsoft Download Center:
Download the 829888 package now.
For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to Obtain Microsoft Support Files from Online Services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help to prevent any unauthorized changes to the file.
Note If you have customized the reports that are listed in the "File Information" section of this article, and you want to retain your customizations, you must reapply your customizations to the reports that are installed by this update.
Prerequisites
To install this update, you must have
Microsoft CRM version 1.0.
Installation Information
Install this update on the computer that runs the Microsoft CRM server. Make sure that the Microsoft CRM Deployment Manager is closed before you install this update. If you want, Microsoft CRM Support can help you to republish the updated reports into your Microsoft CRM installation. This update supports the following Setup switches:
- /? : Display the list of installation switches.
- /u : Use Unattended mode.
- /f : Force other programs to quit when the computer shuts down.
- /z : Do not restart when the installation is complete.
- /q : Use Quiet mode (no user interaction).
- /x : Extract the files without running Setup.
For example, to install the update without any user intervention, use the following command line:
CRM1.0-KB829888-Server-Windows2000.exe /u /q
To verify that the update is installed on your computer, confirm that the following registry key exists:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Updates\Microsoft CRM\1.0\Server\SP0\KB829888
Removal Information
You cannot remove this update.
Restart Requirement
You do not have to restart your Microsoft CRM server after you install this update.
File Information
The English version of this update has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the
Time Zone tab in the Date and Time tool in Control Panel.
Date Time Size File name
-----------------------------------------------------------------
21-May-2003 13:15 156,620 Account Activity And Notes.rpt
16-May-2003 14:47 150,016 Contact Activity and Notes.rpt
21-May-2003 12:27 134,144 Sales Literature List By Subject.rpt
21-May-2003 12:27 95,232 Sales Literature List.rpt
21-May-2003 13:15 228,919 Opportunity Activity and Notes.rpt
21-May-2003 17:07 230,571 Product Sold By Contact.rpt
22-May-2003 08:02 209,920 Case Activity and Notes.rpt