RESOLUTION
Service pack information
To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
322389 How to obtain the latest Windows XP service pack
Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows XP service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the
Time Zone tab in the Date and Time tool in Control Panel.
Windows XP
Date Time Version Size File name
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07-Oct-2003 01:30 5.1.2600.1254 69,120 Dxg.sys
06-Oct-2003 22:39 5.1.2600.1302 71,168 Videoprt.sys
06-Oct-2003 22:39 5.1.2600.1302 17,024 Watchdog.sys
07-Oct-2003 19:34 5.3.16.5 280,152 Windowsxp-kb829884-x86-enu-express.exe
07-Oct-2003 18:33 5.3.23.4 83,552 Windowsxp-kb829884-x86-enu-symbols.exe
07-Oct-2003 18:34 5.3.23.4 361,568 Windowsxp-kb829884-x86-enu.exe
07-Oct-2003 19:28 139,776 Windowsxp-kb829884-x86-enu.psf
Windows XP 64-bit Edition
Date Time Version Size File name
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07-Oct-2003 01:19 5.1.2600.1254 253,184 Dxg.sys
06-Oct-2003 22:29 5.1.2600.1302 284,672 Videoprt.sys
06-Oct-2003 22:29 5.1.2600.1302 35,840 Watchdog.sys
07-Oct-2003 18:34 5.3.23.4 94,304 Windowsxp-kb829884-ia64-enu-symbols.exe
07-Oct-2003 18:34 5.3.23.4 688,224 Windowsxp-kb829884-ia64-enu.exe