You Cannot Access a SharePoint Portal Server Document Library After You Install Office 2003 (829873)


The information in this article applies to:

  • Microsoft Office SharePoint Portal Server 2003
  • Microsoft SharePoint Portal Server 2001
  • Microsoft Office InfoPath 2003
  • Microsoft Office Excel 2003
  • Microsoft Office FrontPage 2003
  • Microsoft Office Outlook 2003
  • Microsoft Office PowerPoint 2003
  • Microsoft Office Publisher 2003
  • Microsoft Office Word 2003
  • Microsoft Office Professional Edition 2003
  • Microsoft Office Standard Edition 2003
  • Microsoft Office Student and Teachers Edition 2003
  • Microsoft Office Small Business Edition 2003
  • Microsoft Office Basic Edition 2003
  • Microsoft Office Access 2003

SYMPTOMS

After you install Microsoft Office 2003, when you try to connect to your Microsoft SharePoint Portal Server 2001 document library or to your backward-compatible Web storage-based document library for Microsoft Office SharePoint Portal Server 2003, you receive the following error message:
To connect to the backward-compatible document library, you must install the client components of the document library component for Microsoft Office SharePoint Portal Server 2003.
As a result, you can no longer access your document library by using the current network shares and you cannot create a new connection to your document library.

CAUSE

This behavior occurs because Microsoft Office 2003 Setup removes the SharePoint Portal Server 2001 document library client components. Office 2003 Setup removes the SharePoint Portal Server 2001 document library client components because of security enhancements that are included in Office 2003.

RESOLUTION

To resolve this issue, install the SharePoint Portal Server 2003 client components for backward-compatible document libraries. This reinstalls and re-registers the client components that Office 2003 Setup removed.

You can install these components from the Microsoft Office SharePoint Portal Server 2003 CD-ROM. To install these components, click Install optional components on the Microsoft Office SharePoint Portal Server 2003 startup screen that appears when you insert the CD-ROM, and then click Install client components for backward-compatible document libraries.

You can also obtain these components from the Microsoft Download Center. To obtain these client components, click one of the following links, as appropriate to your language settings: The following files are available for download from the Microsoft Download Center:

DownloadDownload the Arabic 829873 package now.

DownloadDownload the English 829873 package now.

DownloadDownload the German 829873 package now.

DownloadDownload the Hebrew 829873 package now.

DownloadDownload the Japanese 829873 package now.

Release Date: October 1, 2003

For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 How to Obtain Microsoft Support Files from Online Services

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Modification Type:MinorLast Reviewed:2/13/2006
Keywords:kbprb KB829873 kbAudEndUser kbAudITPRO
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