"System Files Update" message when you try to install Streets and Trips or MapPoint (829139)
The information in this article applies to:
- Microsoft Autoroute 2007
- Microsoft Autoroute 2007 (with GPS)
- Microsoft Autoroute 2006 English (United Kingdom)
- Microsoft MapPoint 2006 Standard Edition
- Microsoft MapPoint 2004 North American Maps
- Microsoft MapPoint 2002
- Microsoft Streets & Trips 2007
- Microsoft Streets & Trips 2007 (with GPS)
- Microsoft Streets & Trips 2006
- Microsoft Streets & Trips 2005
- Microsoft Streets & Trips 2004
- Microsoft Streets and Trips 2003
- Microsoft Streets & Trips 2002
SYMPTOMSWhen you try to install Microsoft Streets and Trips or
Microsoft MapPoint, you receive a message that is similar to the
following:System Files Update Maintenance Mode
System files update maintenance mode options:
- Repair system files update
- Restore your system files update installation to it's
original state
- Uninstall system files update remove system files update
from this computer
CAUSEThis issue may occur if one of the following conditions
are true:
- The Microsoft Windows Installer has been damaged.
- There are software or hardware conflicts on your computer.
- The installation CD is damaged.
When this issue occurs, a Microsoft Office component (OSP) that you must
have to update your system files is not successfully copied from your
installation CD. RESOLUTIONTo resolve this issue, copy the OSP folder from your
installation CD to your computer, install the OSP component, and then reinstall
Streets and Trips or MapPoint. To do this, follow these steps. Note For demonstration purposes, this article refers to the programs
that this article applies to as "Streets and Trips". This article also applies
to MapPoint. Copy the OSP folder to your desktop- Insert your Streets and Trips installation CD in your
computer's CD drive.
- Click Start, click My
Computer, right-click your CD drive, and then click
Explore.
- Right-click the \OSP folder, and then
click Copy.
This folder is located at the root of
the CD in Microsoft Streets and Trips 2002. This folder is located inside the \Streets
folder in Microsoft Streets and Trips 2003 and in Microsoft Streets and Trips 2004. - Minimize any open windows, right-click an empty area on
your desktop, and then click Paste.
Install the OSP component- Double-click the OSP folder on your
desktop, and then double-click the 1033 folder.
- Double-click OSP.MSI (or
OSP).
- Restart your computer.
Rerun the Streets and Trips Setup programIf the problem is still not resolved, start your computer by using
a clean boot procedure before you rerun the Setup program. For information
about how to perform a clean boot, see the "More Information" section. MORE INFORMATIONHow to perform a clean bootStart Microsoft Windows by loading a minimal set of drivers and
services. This process, also known as a clean boot, provides as "clean" an installation environment as possible to
reinstall Streets and Trips. To perform a clean boot, use the method below that
is appropriate to your version of Windows. Microsoft Windows XP To perform a clean boot on a computer that is running Windows XP,
follow these steps. Note To complete this procedure, you must be logged on as
Administrator or as a member of the Administrators group. If your computer is
connected to a network, network policy settings may prevent you from completing
this procedure.
- Click Start, click
Run, type
msconfig in the Open box, and then click
OK.
The System Configuration Utility
starts. - Click the General tab, and then click
Selective Startup.
- Under Selective Startup, click to clear
the following check boxes:
- Process System.ini file
- Process Win.ini file
- Load Startup Items
- Click the Services tab, click to select
the Hide All Microsoft Services check box, and then click
Disable All.
- Click OK, and then click
Restart.
Rerun the Streets and Trips Setup program. After you rerun the
Streets and Trips Setup program, to restore the computer to use a Normal
startup, start the System Configuration Utility, click the
General tab, click Normal Startup - load all device
drivers and services, click OK, and then click
Restart.
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
310353
How to perform a clean boot in Windows XP
Microsoft Windows Millennium Edition (Me) To perform a clean boot on a computer that is running Windows
Millennium Edition (Me), follow these steps:
- Click Start, click
Run, type
msconfig in the Open box, and then click
OK.
The System Configuration Utility
starts. - Click the General tab, and then click
Selective startup.
- Under Selective startup, click to clear
the following check boxes:
- Process Win.ini file
- Load startup group items
- Load environment variables
- Click the Startup tab, click to select the
*StateMgr check box, and then click
OK.
When you are prompted to restart the computer,
click Yes. - After the computer restarts, click Start,
and then click Run.
- In the Open box, type
msconfig, and then click OK.
- Click the General tab, and then verify
that the check boxes that you cleared are still cleared.
If you see a
selected, unavailable check box (it appears dimmed and has a check mark in it),
the clean boot was not successful. If this problem occurs, you may have to
obtain assistance from the manufacturer of the program that is listed next to
the selected, unavailable check box. Rerun the Streets and Trips Setup program. After you rerun the
Streets and Trips Setup program, to restore the computer to use a Normal
startup, start the System Configuration Utility, click the
General tab, click Normal Startup, click
OK, and then restart the computer.
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
267288
How
to perform a clean boot in Windows Millennium Edition
Microsoft Windows 98 To perform a clean boot on a computer that is running Windows 98,
follow these steps:
- Click Start, click
Run, type
msconfig in the Open box, and then click
OK.
The System Configuration Utility
starts. - Click the General tab, and then click
Selective startup.
- Under Selective startup, click to clear
the following check boxes :
- Process Config.sys file
- Process Autoexec.bat file
- Process Winstart.bat file (if it is
available and not already cleared)
- Load startup group items
- Click the Win.ini tab, expand the
[windows] folder, and then click to clear the
load= check box and the run= check box.
- Click OK, and then restart the
computer.
Rerun the Streets and Trips Setup program. After you rerun the
Streets and Trips Setup program, to restore the computer to use a Normal
startup, start the System Configuration Utility, click the
General tab, click Normal Startup, click
OK, and then restart the computer.
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
192926
How
to perform clean-boot troubleshooting for Windows 98
Modification Type: | Major | Last Reviewed: | 9/21/2006 |
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Keywords: | kbprb KB829139 |
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