Folders in the Folders Pane Do Not Expand Correctly (828647)

SYMPTOMS

In the Folders pane, when you expand a folder, the plus sign (+) may disappear, and the node may not expand even when it contains other folders. This behavior occurs when the folder that you select is from a third-party namespace extension.

If you expand the folder from the third-party namespace extension, the folder expands correctly.

RESOLUTION

To resolve this behavior, install Internet Explorer 6 Service Pack 1 or Microsoft Windows XP Service Pack 1.

For additional information about how to obtain the latest service pack for Internet Explorer 6, click the following article number to view the article in the Microsoft Knowledge Base:

328548 How to Obtain the Latest Service Pack for Internet Explorer 6

For additional information about how to obtain the latest service pack for Windows XP, click the following article number to view the article in the Microsoft Knowledge Base:

322389 How to Obtain the Latest Windows XP Service Pack

STATUS

Microsoft has confirmed that this is a problem in Microsoft Internet Explorer 6. This problem was corrected in Internet Explorer 6 Service Pack 1 and in Windows XP Service Pack 1.