HP LaserJet 5000 printer inserts an extra blank page between two printed pages when you print a Word document under Windows XP (828511)


The information in this article applies to:

  • Microsoft Windows XP Professional
  • Microsoft Windows XP Home Edition
  • Microsoft Office Word 2003
  • Microsoft Word 2002

SYMPTOMS

In Microsoft Word, if you change either the paper size or the orientation of a page, section breaks may be changed to odd page section breaks. When you then print the document to an HP LaserJet 5000 series printer with your printer's duplex option turned on, your printer may insert a blank page between two consecutive pages that have different orientations.

RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

322389 How to obtain the latest Windows XP service pack

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Size    File name
   ----------------------------------------
   09-Sep-2003  07:37  38,574  Hp5000_7.ppd

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Microsoft Windows XP Service Pack 2.
Modification Type:MinorLast Reviewed:10/25/2005
Keywords:kbHotfixServer kbQFE kbQFE kbWinXPsp2fix kbWinXPpreSP2fix kbfix kbbug KB828511
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