SUMMARY
Microsoft has released an update for Microsoft Office 2003.
This update fixes a problem that occurs when you try to open or to save a
Microsoft Office PowerPoint 2003 file, a Microsoft Office Word 2003 file, or a
Microsoft Office Excel 2003 file that includes an OfficeArt shape that was
previously modified and saved in an earlier version of Microsoft Office. When a
PowerPoint 2003 file, a Word 2003 file, or a Excel 2003 file is opened in an
earlier version of Office, empty "complex" properties may be introduced into
the file and a bit may be changed in the file record that describes these
properties. Earlier version of Office will ignore this bit value but when this
bit value is detected in Office 2003, you may experience the following
symptoms:
- The document may not open completely.
- The document may be corrupted.
- The document may open but with missing content.
- You might receive an error message.
When you open a PowerPoint presentation in PowerPoint 2003, you
may receive one of the following error messages where
filename is the name of the file that you are trying
to open:
PowerPoint can't read
filename.
PowerPoint
can't open filename because part of file is missing.
PowerPoint can't open the type of file
represented by filename.
When you open a
PowerPoint presentation in PowerPoint Viewer 2003, you may receive the
following error message where
filename is the name
of the file that you are trying to open:
PowerPoint
Viewer cannot open the file filename because the file is corrupted.
Note Although these symptoms appear when you use the PowerPoint 2003
Viewer, the critical update should not be installed unless both Office 2003 and
PowerPoint 2003 are also installed because this update will not correct the
issue in the downloaded viewer. This update will only correct the issue in the viewer that is included in Office 2003 or PowerPoint 2003.
To update PowerPoint Viewer 2003, use one of the following methods:
- If you are using PowerPoint Viewer 2003 that is included with Microsoft Office 2003 or with Microsoft Office PowerPoint 2003 and is distributed as part of the Package for CD feature, install Microsoft Office Service Pack 1.
870924 How to obtain the latest service pack for Office 2003
- If you previously installed PowerPoint Viewer 2003 from the Web, you can replace it with the latest version of PowerPoint Viewer 2003. You can download the latest version of PowerPoint Viewer 2003 from the Web after you install the earlier version which exhibits the problem that is described in this article.
To download the latest version of the PowerPoint Viewer 2003, visit the following Microsoft Web site:
How to determine whether the Viewer has been updated
The viewer folder will contain updated versions of the following files:
File name Version
------------------------
Pptview.exe 11.0.5703.0
Gdiplus.dll 6.0.3264.0
List of issues fixed by the update
Office 2003 Update KB828041 fixes the issues that are described in
the "Summary" section.
When you open a Word document in Word 2003, you may
receive the following error message:
Word experienced an
error trying to open the file. Try these suggestions.
* Check the file
permissions for the document or drive.
* Make sure there is sufficient
free memory and disk space.
* Open the file with the Text Recovery
converter.
Additionally, when you open the document in an Office 2003
program, you may receive one of the following error messages where
filename is the name of your Office file:
Do you want to save the changes you made to
filename?
There is
insufficient memory. Save the document now.
filename is read-only. Do you want to
save changes to a different file name?
This update is part of the
continued attempt by Microsoft to provide the latest product updates to
customers.
This article describes how to download and install Office
2003 Critical Update: KB828041.
This update was first included in
Microsoft Office 2003 Service Pack 1.
For additional
information about the latest service pack for Office 2003, click the following
article number to view the article in the Microsoft Knowledge Base:
870924 How to obtain the latest service pack for Office 2003
MORE INFORMATION
How to download and install the update
If you installed Office from a CD-ROM, you have the following two
options:
- Use the Office Product Updates Web site to automatically
install all the latest updates that include all available service packs and
public updates.
- Install only the Office 2003 Update: KB828041 by following
the steps that are described later in this article.
Note We recommend that you install the client update by using
the Office Product Updates Web site. The Office Product Updates Web site
detects your particular installation of Microsoft Office and prompts you to
install exactly what you must have to make sure that your Office installation
is completely up-to-date.
Office Product Updates Web site
To have the Office Product Updates Web site detect the required
updates that you must install on your computer, visit the following Microsoft
Web site:
After detection is complete, you receive a list of recommended
updates for your approval. Click
Start Installation to
complete the process.
The following file is available for
download from the Microsoft Download
Center:
Download
the Client version of the Office 2003 Critical Update: KB828041 package
now. Release Date:
Nov-4-2003
For additional information about how to download Microsoft
Support files, click the following article number to view the article in the
Microsoft Knowledge Base:
119591 How to Obtain Microsoft Support Files from Online Services
Microsoft scanned this file for viruses. Microsoft used the most
current virus-detection software that was available on the date that the file
was posted. The file is stored on security-enhanced servers that help to
prevent any unauthorized changes to the file.
To download and install the client update,
follow these steps:
- Click Save to save the
Office2003-kb828041-client-enu.exe file to the selected folder.
- In Microsoft Windows Explorer, double-click
Office2003-kb828041-client-enu.exe.
- If you are prompted to install the update, click
Yes.
- Click Yes to accept the License
Agreement.
- Insert your Office 2003 CD-ROM if you are prompted to do
so, and then click OK.
- When you receive a message that indicates that you must
restart your system for the changes to take effect, click
Yes.
Note After you install the update, you cannot remove it. To revert to
an installation before the update was installed, you must remove Office 2003,
and then install it again from the original CD-ROM.
Administrative update
If you installed your Office 2003 product from a server location,
the server administrator must update the server location with the
administrative update and deploy that update to your
computer.
The
following file is available for download from the Microsoft Download
Center:
Release Date:
Nov-4-2003
For additional information about how to download Microsoft
Support files, click the following article number to view the article in the
Microsoft Knowledge Base:
119591 How to Obtain Microsoft Support Files from Online Services
Microsoft scanned this file for viruses. Microsoft used the most
current virus-detection software that was available on the date that the file
was posted. The file is stored on security-enhanced servers that help to
prevent any unauthorized changes to the file.
If you are the server administrator, download
the administrative update. To do this, follow these steps:
- Click Save to save the
office2003-KB828041-Fullfile-ENU.exe file to the selected folder.
- In Windows Explorer, double-click
office2003-KB828041-Fullfile-ENU.exe.
- If you are prompted to install the update, click
Yes.
- Click Yes to accept the License
Agreement.
- In the Type the location where you want to place
the extracted files box, type c:\828041, and
then click OK.
- Click Yes when you are prompted to create
the folder.
- If you are familiar with the procedure for updating your
administrative installation, click Start, and then click
Run. Type the following command in the Open
box
msiexec /a Admin
Path\MSI File /p C:\828041\MSP File
SHORTFILENAMES=TRUE
where Admin Path is the path of your
administrative installation point for Office 2003 (for example, C:\Office2003),
MSI File is the .msi database package for the Office
2003 product (for example, Pro11.msi), and MSP File
is the name of the administrative update (for example, mso-FullFile-GLB.msp.)
Note You can append /qb+ to the command line so that the Office 2003
Administrative Installation dialog box and the End User
License Agreement dialog box do not appear. - To deploy the update to the client workstations, click
Start, and then click Run. Type the following
command in the Open box
msiexec /i Admin
Path\MSI File
REINSTALL=Feature List REINSTALLMODE=vomu
where Admin Path is the path of your
administrative installation point for Office 2003 (for example, C:\Office2003),
MSI File is the MSI database package for the Office
2003 product (for example, Pro11.msi), and Feature
List is the list of feature names (case sensitive) that have to
be reinstalled for the update. To install all features, you can use REINSTALL=ALL, or you can install the following feature:
For additional information about how to update your
administrative installation and deploy to client workstations, click the
following article number to view the article in the Microsoft Knowledge Base:
829197
How to Install an Update to an Administrative Installation of Office 2003
This article contains instructions about how to
install an administrative public update. For additional information about this
article in the Microsoft Office Resource Kit, visit the following Microsoft Web
site:
How to determine whether the update is installed
The update contains updated versions of the following files:
File name Version
------------------------
Mso.dll 11.0.5703.0
To determine the version of Office 2003 that is installed on your
computer, follow these steps.
Note Because there are several versions of Microsoft Windows, the
following steps may be different on your computer. If they are, see your
product documentation to complete these steps.
- Click Start, and then click
Search.
- In the Search Results pane, click
All files and folders under Search Companion.
- In the All or part of the file name box,
type Mso.dll, and then click
Search.
- In the list of files, locate the Mso.dll file, right-click
the file, and then click Properties.
Note If the Search Results pane contains multiple
Mso.dll files, locate the Mso.dll file that is in the following location. drive:\Program Files\Common Files\Microsoft Shared\OFFICE11
where drive is the disk drive where
Microsoft Windows was installed. - On the Version tab, determine the version
of the Mso.dll file that is installed on your computer.
For additional information about how to determine the version of Office
2003 on your computer, click the following article number to view the article in the Microsoft Knowledge Base:
821549
How to check the version of Office 2003 products
Note If the Office 2003 Critical Update: KB828041 is already installed
on your computer, you receive the following error message when you try to
install the Office 2003 Critical Update: KB828041:
This
update has already been applied or is included in an update that has already
been applied.