During a Windows 2000 Terminal Services session, the Office 2003 Setup program stops responding (827708)


The information in this article applies to:

  • Microsoft Office Professional Edition 2003
  • Microsoft Office Excel 2003
  • Microsoft Office FrontPage 2003
  • Microsoft Office Outlook 2003
  • Microsoft Office PowerPoint 2003
  • Microsoft Office Publisher 2003
  • Microsoft Office Word 2003
  • Microsoft Office Standard Edition 2003
  • Microsoft Office Student and Teachers Edition 2003
  • Microsoft Office Small Business Edition 2003
  • Microsoft Office Basic Edition 2003
  • Microsoft Office Access 2003

SYMPTOMS

When you run the Microsoft Office 2003 Setup program from a remote session by using a server mapped drive on a Microsoft Windows 2000 Terminal Server, the Setup program may stop responding.

This restriction does not exist for remote sessions that are hosted on Microsoft Windows XP or later.

CAUSE

This problem occurs because Windows 2000 Terminal Server does not support installing Microsoft Windows Installer-based programs by using a mapped drive during a remote Terminal Services session. Because Windows Installer runs as a system service, drive letters that are mapped in a remote session may not be visible to the Windows Installer service.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Modification Type:MinorLast Reviewed:2/13/2006
Keywords:kbRemoting kbsetup kbprb KB827708 kbAudEndUser
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