RESOLUTION
Use the following methods to determine where the problem
exists.
Method 1: Print from Mac OS
Use
SimpleText (for Mac OS 9) or
TextEdit (for Mac OS X) to try to print a simple text document.
If you cannot print from Mac OS, confirm that the correct printer is
chosen in the
Chooser (for Mac OS 9) or in the
Print
Center (for Mac OS X). If the correct printer is chosen and you still
cannot print from your Macintosh computer, contact the printer manufacturer or
contact AppleCare for help in resolving this problem. Otherwise, continue to the next
method.
Method 2: Configure the Printer Drivers
The printer driver may be incorrectly configured for printing to
your Macintosh printer.
- Click Start, and then click Printers
and Faxes.
- Click the printer driver icon for the printer driver that you use to print.
- On the File menu click
Properties.
- Click the Ports tab.
- If the LPT1 port is not the selected port,
click LPT1, and then click
Apply.
- Click the General tab.
- Click Print Test Page.
If the test page prints, try again to print from your program. Make sure that the correct printer is chosen in the
Print
dialog box before you try to print. If the test page does not print, contact the program
manufacturer if you need help in resolving this issue.
If the test
page does not print, continue to the next method.
Method 3: Install the Macintosh Printer Driver
If you do not have a printer installed under
Mac Printers, use one of the following sets of steps to install one. If you use an inkjet printer, use the "Install the Macintosh Printer (Inkjet)
Driver" steps. If you use a PostScript-based laser printer, use the
"Install the Macintosh Printer (PostScript) Driver" steps. After you install the
appropriate version of the Macintosh printer, try again to print from the virtual machine.
Install the Macintosh Printer (Inkjet) Driver
- Click Start, point to
Settings, and then click Printers.
- Double-click Add a Printer.
- Click Next.
- Click Local printer attached to this
computer.
- Click to clear the Automatically detect and
install my Plug and Play Printer check box.
- Click Next.
- Click LPT1 port, and then click
Next.
- In the Manufacturers box, click
Epson.
- In the Printers box, click Epson
AP-3260, and then click Next.
- Under Printer Name, type Mac
Printer (Inkjet).
- Under Do you want to use this printer as the
default printer, click Yes.
- Click Next, and then click Do not
share this printer.
- Click Next, and then click
Yes under Do you want to print a test page.
- Click Next, and then click
Finish.
Install the Macintosh Printer (PostScript) Driver
- Click Start, point to
Settings, and then click Printers.
- Double-click Add a Printer.
- Click Next.
- Click Local printer attached to this
computer.
- Click to clear the Automatically detect and
install my Plug and Play Printer check box.
- Click Next.
- Click LPT1 port, and then click
Next.
- In the Manufacturers box, click
Apple.
- In the Printers box, click Apple
LaserWriter II NT, and then click Next.
- Under Printer Name, type Mac
Printer (PostScript).
- Under Do you want to use this printer as the
default printer, click Yes.
- Click Next, and then click Do Not
Share this printer.
- Click Next, and then click
Yes under Do you want to print a test page.
- Click Next, and then click
Finish.
If the test page prints, try again to print from your program. Before you try to print, make sure that you select the Macintosh printer that you just
installed in the
Print dialog box. If the test page
cannot print, contact the program manufacturer if you need help in resolving
this issue.
Method 4: Remove and Reinstall Virtual PC for Mac
If the test page cannot print, your virtual machine may be
damaged. Create a new virtual machine and configure the appropriate Macintosh printer
driver. Try to print a test page from the Macintosh printer. If it fails again, remove and reinstall your copy of Virtual PC for Mac.
To remove
Virtual PC for Mac version 5.0, follow the steps in the following article. However,
do not delete the Virtual PC folder that contains the hard disk images. Instead, rename the folder to Old VPC Files. This will give you a backup of
your original files. They may not be damaged.
824659 How to Remove Virtual PC for Mac Version 5.0
To remove Virtual PC version 6, follow these steps:
- Find the Virtual PC folder, and then drag it
to the Trash.
- Click Home on the folder
Toolbar.
- Double-click the Documents
folder.
- Drag to the Trash the Virtual PC
Scripts folder.
- Rename the Virtual PC List folder to
Old VPC Files.
After you remove Virtual PC, install a new copy from the Virtual
PC CD. If you downloaded the Virtual PC 6.1 upgrade for version 6.0, download a new copy of the upgrade from the Virtual PC for Mac Web
site. To download the upgrade file, visit the following Microsoft Web site:
Click the
Already have Virtual PC for Mac
Version 6.0? Upgrade to Version 6.1 for Free link, and then follow the
instructions on the Web page to download the upgrade.
After
you install Virtual PC, create a new virtual machine from the pre-configured hard
disk image that is included with Virtual PC. Set up a Macintosh printer if one is not already present and try again to print a test page.
If the test page prints, move your original hard disk image
from the
Old VPC Files folder to the new Virtual
PC folder or to the Virtual PC List folder that is in the Documents folder.
Start the original virtual machine and then try to print.
If
you cannot print, that virtual machine may be damaged. You will be able to move
your data files from one virtual machine to the other through a shared folder.
Then install your programs in the new virtual machine.
The third-party products that this
article discusses are manufactured by companies that are independent of
Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the
performance or reliability of these products.