SYMPTOMS
When you try to use Removable Storage or a third-party program to manage a media changer device, the device may not work correctly. Also, you may experience one or more of the following symptoms:
- You receive an error message.
- The device does not come online.
- One or more events that are similar to the following appear in the system log in Event Viewer: Event Type: Error
Event Source: Removable Storage Service
Event Category: None
Event ID: 51
Date: Date
Time: Time
User: N/A
Computer: ServerName
Description:
Unable to move medium from drive 0 to slot 0 in library: \\.\Changer0.
Please manually eject the media. For more information, see Help and
Support Center at http://support.microsoft.com.
Event Type: Error
Event Source: Removable Storage Service
Event Category: None
Event ID: 175
Date: Date
Time: Time
User: N/A
Computer: ServerName
Description:
Unable to obtain the status of drive \\.\Tape0. For more information,
see Help and Support Center at
http://support.microsoft.com.
RESOLUTION
Hotfix Information
The following file is available for download from the Microsoft Download Center:
Download the 823728 package now.
For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to Obtain Microsoft Support Files from Online Services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help to prevent any unauthorized changes to the file.
Prerequisites
No prerequisites are required.
Restart Requirement
You do not have to restart the computer after you apply this hotfix.
Hotfix Replacement Information
This hotfix does not replace any other hotfixes.
File Information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the
Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name Platform
-----------------------------------------------------------------
15-Oct-2003 20:19 5.2.3790.92 71,168 Storport.sys x86
15-Oct-2003 17:19 5.2.3790.92 248,320 Storport.sys IA-64
15-Oct-2003 18:15 5.2.3790.83 29,696 Wmspatcha.dll IA-64