Messages appear in the offline junk e-mail folder and do not appear in the online junk e-mail folder in Outlook 2003 (823920)

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When you use Outlook 2003 and you connect to an Exchange Server 2003 computer, you can use the junk e-mail filter on the Exchange Server computer to provide basic junk mail filtering. You can add a sender to your Safe Senders list or your Blocked Senders list, and the Exchange Server computer filters the mail before it is delivered to your Outlook client. This feature only provides junk mail filtering for messages that match an entry in your Safe Senders list or your Blocked Senders list.

When you use a Cached Exchange Mode e-mail account and a personal folder (.pst) file in Outlook, the Blocked Senders list is stored on the server and is available from any computer on the network. The Exchange Server computer uses the Blocked Senders list to evaluate messages. When a sender in your Blocked Senders list sends you a message, the message is moved to the Junk E-mail folder on the server.

To help protect your computer from junk e-mail messages, use the following guidelines:

• Set the junk mail protection level to Safe Lists Only so that Outlook only delivers messages to your Inbox from domain names and e-mail addresses in your Safe Senders list and your Safe Recipients list.
• Permanently delete all messages that you think are junk mail, instead of moving them to the Junk E-mail folder.
• Verify that Outlook is not set to automatically download pictures and other content in HTML messages. To do so, follow these steps:
  1. In Outlook 2003, on the Tools menu, click Options.
  2. Click the Security tab, and then click Change Automatic Download Settings.
  3. Click to select the Don't download pictures or other content automatically in HTML e-mail check box, and then click OK.
• Verify that downloads from Web sites in security zones are not permitted. To do so, follow these steps:
  1. In Outlook 2003, on the Tools menu, click Options.
  2. Click the Security tab, and then click Change Automatic Download Settings.
  3. Click to clear the Permit downloads from Web sites in this security zone: Trusted Zone check box, and then click OK.
• Turn off automatic processing of meeting requests and read and delivery receipts. To do so, follow these steps:
  1. In Outlook 2003, on the Tools menu, click Options.
  2. Click Calendar Options.
  3. Click Resource Scheduling, click to clear the Automatically accept meeting requests and process cancellations check box, and then click OK.

Note If you use Cached Exchange Mode, a copy of the Exchange mailbox is stored on your computer in an .ost file. This copy permits you to work online or offline without interruption, and the data can be synchronized automatically or manually.