List of issues that you may experience when you use PowerPoint 2002 (823825)


The information in this article applies to:

  • Microsoft PowerPoint 2002


IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry

SYMPTOMS

When you use PowerPoint 2002, you may experience any of the following symptoms:
  • Your linked or embedded pictures do not appear correctly.
  • You receive an error message that states that PowerPoint has found an error it cannot correct.
  • You cannot paste text.
  • PowerPoint stops responding (hangs).
  • You receive error messages that are similar to the following:
    PowerPoint has enountered a problem and needs to close.

CAUSE

This issue may be caused by a corrupted PowerPoint registry subkey.

RESOLUTION

WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

To resolve this issue, delete the PowerPoint registry subkey. To do so, follow these steps:
  1. Click Start, and then click Run.
  2. In the Open box, type regedit, and then click OK.
  3. In Registry Editor, click the following subkey in the registry:

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\10.0\PowerPoint

  4. On the File menu, click Export.
  5. In the File name box, type PowerPoint, and then click Save.
  6. Right-click the subkey, and then click Delete.
  7. Click Yes.
  8. Quit Registry Editor.
  9. Start PowerPoint.

    When you start PowerPoint, PowerPoint re-creates the deleted subkey.
Modification Type:MinorLast Reviewed:1/6/2006
Keywords:kbstoprespond kbPerformance kbgraphic kbtshoot kberrmsg kbprb KB823825 kbAudEndUser
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