Truncated setup log files is created during the installation of Office 2003 (823815)


The information in this article applies to:

  • Microsoft Office Professional Edition 2003
  • Microsoft Office Excel 2003
  • Microsoft Office FrontPage 2003
  • Microsoft Office Outlook 2003
  • Microsoft Office PowerPoint 2003
  • Microsoft Office Publisher 2003
  • Microsoft Office Word 2003
  • Microsoft Office Standard Edition 2003
  • Microsoft Office Student and Teachers Edition 2003
  • Microsoft Office Small Business Edition 2003
  • Microsoft Office Basic Edition 2003
  • Microsoft Office Access 2003

SYMPTOMS

When you create a Microsoft Office 2003 Setup log file to troubleshoot Office 2003 Setup problems, instead of a verbose log file being generated, a truncated log file is created for the installation session.

CAUSE

This problem occurs when an antivirus program is running at the same time that you try to create a verbose log file. The antivirus program may prevent the Office 2003 Setup program from writing to the log file.

WORKAROUND

To work around this problem, you must turn off the antivirus program before you install Office 2003 and create a Setup log file of the installation. For more information about how to turn off your antivirus software, see the antivirus documentation.

MORE INFORMATION

For additional information about how to create Setup log files, including verbose log files, for Microsoft Office 2003 installations, click the following article number to view the article in the Microsoft Knowledge Base:

826511 How to use an Office 2003 Setup log file to troubleshoot Setup problems

Modification Type:MinorLast Reviewed:2/13/2006
Keywords:kbwindowsinstaller kbsetup kbprb KB823815 kbAudEndUser kbAudITPRO
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