How to obtain a new product key for Office program setup (823570)


The information in this article applies to:

  • Microsoft Office Access 2003
  • Microsoft Office Excel 2003
  • Microsoft Office FrontPage 2003
  • Microsoft Office InfoPath 2003
  • Microsoft Office OneNote 2003
  • Microsoft Office Outlook 2003
  • Microsoft Office Professional Edition 2003
  • Microsoft Office Small Business Edition 2003
  • Microsoft Office Standard Edition 2003
  • Microsoft Office Word 2003
  • Microsoft Excel 2000
  • Microsoft FrontPage 2000
  • Microsoft Outlook 2000
  • Microsoft PowerPoint 2000
  • Microsoft Word 2000
  • Microsoft Office XP Professional
  • Microsoft Office XP Small Business
  • Microsoft Office XP Standard
  • Microsoft Outlook 2002
  • Microsoft Office PowerPoint 2003
  • Microsoft Publisher 2002
  • Microsoft Office Publisher 2003
  • Microsoft PowerPoint 2002
  • Microsoft FrontPage 2002
  • Microsoft Excel 2002
  • Microsoft Access 2002
  • Microsoft Word 2002

SUMMARY

This article describes how to obtain a new product key for your Microsoft Office program setup if your product key label is damaged or is missing.

MORE INFORMATION

Contact Microsoft

To obtain a new product key for your Office program, call 1-800-936-5700 and speak to a customer service representative.

When you call Microsoft for a new Office product key, have the following items ready and available for the customer service representative:
  • The product CD-ROM.
  • The computer that you want to install Office to.
  • The readable parts of your original product key (if available).
  • The ProductID information in the Microsoft Windows Registry.

    To find the ProductID information for Office (if available), follow these steps:
    1. Quit all Microsoft Windows programs.
    2. Click Start, and then click Run.
    3. In the Open box, type regedit, and then click OK.
    4. Expand the registry to the following key:

      HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Uninstall

    5. In the Uninstall key, there may be a number of GUID keys that contain long names (a combination of alphanumeric characters).

      Each GUID is specific to each program that you have installed on your computer.
    6. Select a GUID, and then view the DisplayName in the right-side pane.

      If the DisplayName is not your Office program, continue to the next GUID.
    7. After you find the GUID that contains your Office program, find the ProductID key and make a note of the Data column value.

      Note The ProductID for your version of Office may not appear in the Office GUID on your computer.
Modification Type:MinorLast Reviewed:7/27/2006
Keywords:kbRegistry kbsetup kbhowto KB823570 kbAudEndUser
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