WD2002: Error Message When You Attach an Address List in the Mail Merge Wizard (823233)

SYMPTOMS

When you use the Mail Merge Wizard in Word 2002 (on the Tools menu, point to Letters and References, and then click Mail Merge Wizard) to attach an address list to your mail merge main document, you may receive the following error message:

Microsoft Word has encountered a problem and needs to close. We are sorry for the inconvenience.

When you view the details of the error message, you receive an error signature that is similar to the following:

   AppName       AppVer        ModName       ModVer        Offset
   ----------------------------------------------------------------
   Winword.exe   10.0.4629.0   Winword.exe   10.0.4629.0   00859d2b

RESOLUTION

Service Pack Information

This problem is corrected in Office XP Service Pack 3.To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

307841 How to obtain the latest Office XP Service Pack

How to Obtain the Hotfix

This issue is fixed in the Microsoft Office XP Post-Service Pack 2 Hotfix Package July 1, 2003. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

822341 Availability of the Office XP Post-Service Pack 2 Hotfix Package: July 1, 2003

WORKAROUND

To work around this problem, use the Mail Merge toolbar. To add the Mail Merge toolbar, point to Toolbars on the View menu, and then click Mail Merge.

To attach your address list to your mail merge main document, click Open Data Source on the Mail Merge toolbar.

For additional information about mail merge, click the following article number to view the article in the Microsoft Knowledge Base:

290408 WD2002: Frequently Asked Questions About Mail Merge

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Office XP Service Pack 3.