FIX: "The limit on the number of concurrent connections for this account has been reached" error message when you log on to NetWare NDS tree through Windows XP (823189)

SYMPTOMS

When you try to log on to a Novell Directory Services (NDS) tree by using the Client Services for NetWare component of Microsoft Windows XP Professional, you may not be able to log on successfully. When you try to log on, you may receive the following error message:

NetWare Authentication Failure

You cannot be authenticated on Tree and Context due to the following reason: A connection to the server could not be made because the limit on the number of concurrent connections for this account has been reached.

Do you want to select another preferred server or context?

Note In this message, Tree is the name of the NDS tree and Context is the name of the user context.

CAUSE

This problem occurs because the computer that is running Windows XP does not release the connection when you log off the NDS tree. Later, when you log on to the NDS tree again, this behavior may cause the Client Service for NetWare client to have more than the limit of permitted concurrent connections.

Note On the server computer that is running Novell NetWare, a user account setting limits concurrent connections. This problem may occur frequently if this user account setting is turned on and is configured to allow one concurrent connection.

RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

322389 How to obtain the latest Windows XP service pack

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. Windows XP, 64-bit editions

   Date         Time   Version        Size       File name      Platform
   ---------------------------------------------------------------------
   08-Nov-2003  00:20  5.1.2600.1318  1,954,816  Setupapi.dll   IA-64
   08-Nov-2003  00:49  5.1.2600.1318    933,376  Wsetupapi.dll  x86

Windows XP, 32-bit editions

   Date         Time   Version        Size     File name
   --------------------------------------------------------
   08-Nov-2003  01:49  5.1.2600.1318  933,376  Setupapi.dll

FIX: "The limit on the number of concurrent connections for this account has been reached" error message when you log on to NetWare NDS tree through Windows XP (823189)

SYMPTOMS

CAUSE

RESOLUTION

Service pack information

Hotfix information

WORKAROUND

STATUS

MORE INFORMATION