You may be prompted to restart your computer when you disable and re-enable a USB mass storage device, or the Windows 2000 installation may fail if you try to install it by using a USB CD drive. (823086)


The information in this article applies to:

  • Microsoft Windows 2000 Advanced Server
  • Microsoft Windows 2000 Professional
  • Microsoft Windows 2000 Server

SYMPTOMS

When you disable and then re-enable a USB mass storage device, you may be prompted to restart your computer.

Additionally, when you try to install Windows 2000 by using USB CD drive, your computer may momentarily lose its connection to the CD drive during the second part of the setup. The second part of the setup is the GUI mode setup, which is when the USB 2.0 controller driver is loaded. If your computer momentarily loses its connection to the USB CD drive during this time, the driver may not install correctly and Windows 2000 may fail to install.

Note This problem may also occur when you install an operating system over a virtual media connection.

CAUSE

This problem occurs because of a code defect in the Usbstor.sys file on Windows 2000. When you turn the device off, and then turn it back on, if there is a data toggle error, the driver should reset the pipe and start the enumeration afresh. Otherwise, the device is not enumerated correctly, and you may be prompted to restart the computer.

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;[LN];CNTACTMS

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

No prerequisites are required.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version        Size    File name
   ------------------------------------------------------
   11-Jul-2003  00:26  5.0.2195.6773  21,584  Usbstor.sys

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Modification Type:MinorLast Reviewed:10/25/2005
Keywords:kbHotfixServer kbQFE kbStorageDev kbDDK kbBug kbfix kbQFE kbWin2000preSP5fix KB823086 kbAudDeveloper kbAudOEM
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