RESOLUTION
Hotfix Information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.
To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
Prerequisites
You must have Microsoft Windows 2000 Service Pack 3 installed to install this fix.
Restart Requirement
You must restart your computer after you apply this hotfix.
Hotfix Replacement Information
The hotfix that is described in this article does not replace any other hotfix.
File Information
The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the
Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name
----------------------------------------------------------
17-Jul-2003 17:48 5.0.2195.6738 42,256 Basesrv.dll
17-Jan-2003 16:06 5.0.2195.6656 236,304 Cmd.exe
17-Jul-2003 17:48 5.0.2195.6762 222,992 Gdi32.dll
17-Jul-2003 17:48 5.0.2195.6741 711,440 Kernel32.dll
17-Jul-2003 17:48 5.0.2195.6751 333,072 Msgina.dll
08-Apr-2003 05:54 5.0.2195.6701 90,232 Rdpwd.sys
15-Jul-2003 22:08 5.0.2195.6776 4,858,368 Sp3res.dll
17-Jul-2003 17:48 5.0.2195.6785 380,176 User32.dll
17-Jul-2003 17:48 5.0.2195.6745 385,808 Userenv.dll
16-Jul-2003 23:32 5.0.2195.6784 1,628,784 Win32k.sys
17-Jul-2003 17:20 5.0.2195.6785 182,032 Winlogon.exe
17-Jul-2003 17:48 5.0.2195.6775 243,984 Winsrv.dll