"No Smart Card Reader Is Installed" Error Message When You Try to Configure or Use a Smart Card (822141)

SYMPTOMS

When you plug a smart card reader into your computer, the computer recognizes the reader and installs the drivers. However, when you try to configure a network connection to use a smart card, or you use a remote access connection configured to use a smart card for authentication, you receive an error message similar to the following:

Cannot load dialog.

Error 764: No smart card reader is installed.

CAUSE

This behavior may occur if you use a universal serial bus (USB) smart card reader.

This issue may be caused by the default third-party smart card reader driver that is included with Windows 2000 Service Pack 4 (SP4). This issue has been reported to occur with the following smart card reader:

USB smart card readers from ActivCard.

RESOLUTION

To resolve this issue, contact the manufacturer of the smart card reader to obtain an updated driver. For information about how to contact computer hardware manufacturers, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

For information about how to contact ActivCard, visit the following Web site:

http://www.activcard.com

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.