Attachment placeholder does not appear in printed HTML e-mail messages (821840)


The information in this article applies to:

  • Microsoft Office Outlook 2003
  • Microsoft Outlook 2002
  • Microsoft Exchange 2000 Server
  • Microsoft Outlook 2000

SYMPTOMS

When you print an HTML e-mail message that contains one or more attachments, there are no placeholders for the attachments in the printed message.

RESOLUTION

Microsoft Office Outlook 2003


To resolve this problem, obtain the latest service pack for Microsoft Office 2003. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

872839 Issues that are fixed in Outlook 2003 by Office 2003 Service Pack 1

WORKAROUND

To work around this problem, change the format of the message to either plain text or Rich Text Format before you print the message. To change the format of a received message:
  1. Open the message.
  2. On the Format menu, click either Plain Text or Rich Text.

    If the message is in HTML format, you must first click Edit message on the Edit menu.
For additional information about how to configure the "Read as Plain Text" feature in Outlook, click the following article number to view the article in the Microsoft Knowledge Base:

307594 Users can read nonsecure e-mail as plain text


Note You can use Outlook system policy to mandate that all internal e-mail messages be created by using plain text or Rich Text Format.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Microsoft Office 2003 Service Pack 1.
Modification Type:MajorLast Reviewed:8/17/2004
Keywords:kbprb KB821840
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