RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.
To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The Japanese version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the
Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name
---------------------------------------------------------
20-Jun-2003 07:45 4.0.1381.39772 195,600 Gdi32.dll
20-Jun-2003 07:45 4.0.1381.33400 109,040 Imm32.dll
20-Jun-2003 07:45 4.0.1381.39772 388,304 User32.dll
20-Jun-2003 07:45 4.0.1381.39772 1,438,384 Win32k.sys
20-Jun-2003 07:45 4.0.1381.39771 294,160 Winsrv.dll
Note Because of file dependencies, this hotfix requires Microsoft Windows NT 4.0 Service Pack 6a (Windows NT 4 Terminal Server Edition Service Pack 6 [TSE SP6] is based on Service Pack 6a for Windows NT Server 4.0).
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.