RESOLUTION
Service pack information
To resolve this problem, obtain the latest service pack for Microsoft Project 2002 and Microsoft Project Server 2002. To resolve this problem you must install the latest service pack for both the Microsoft Project 2002 client and the Microsoft Project 2002 server.
For additional information, click the following article numbers to view the articles in the Microsoft Knowledge Base:
867829 How to obtain the latest Microsoft Project 2002 service pack
867830 How to obtain the latest Microsoft Project Server 2002 service pack
Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Project 2002 service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The global version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the
Time Zone tab in the Date and Time tool in Control Panel.
Date Time Size File name
--------------------------------------------
21-May-2003 17:53 9,083,904 Project10.msp
After the hotfix is installed, the following files will have the listed attributes or later:
Date Time Version Size File name
-----------------------------------------------------------
24-Mar-2003 21:24 10.0.2003.324 320,000 Atlconv.dll
22-May-2002 22:37 10.0.4109.0 7,445,320 Owc10.dll
18-Oct-2002 03:23 10.0.2002.1017 909,824 Pj10od10.dll
21-May-2003 04:57 10.0.2003.520 254,464 Pj10tm10.dll
24-Mar-2003 21:24 10.0.2003.324 4,108,800 Pjoledb.dll
21-May-2003 04:57 10.0.2003.520 10,142,208 Winproj.exe