Smart Display Setup Is Incompatible with Wi-Fi Protected Access Update (821486)


The information in this article applies to:

  • Microsoft Windows Powered Smart Display

SYMPTOMS

After you install the Wireless Fidelity (Wi-Fi) Protected Access (WPA) update on a Microsoft Windows XP Professional-based computer, and then you run the Smart Display Setup program, you may experience a failure when you try to configure an 802.11b network adapter. You may receive the following error message:
WZCTool has encountered a problem and needs to close.
Then the Smart Display Setup Wizard will fail with the following error message:
Setup Wizard Not Successful.

CAUSE

This problem may occur if the method that Smart Display Setup uses to access and configure wireless networking equipment is no longer accessible after the WPA update is installed. This problem only occurs when you are trying to use a Universal Serial Bus (USB) or peripheral component interconnect (PCI) 802.11b wireless network adapter that is attached to or installed in the computer. If you use a wireless access point with Smart Display, you can still use Smart Display Setup.

WORKAROUND

Remove the WPA Update, Run the Smart Display Setup Wizard, and then Reinstall the WPA Update

  1. Click Start, point to Control Panel, and then double-click Add/Remove Programs.
  2. Click Windows XP Hotfix (SP2) Q815485, and then click Remove.
  3. You may receive an error message that states that some programs on the computer may not work correctly if the update is removed.

    You may ignore this error message, and then click Yes to remove the update.
  4. Restart your computer and rerun the Smart Display Setup Wizard.
  5. Download the Wireless Protected Access update.

    The following file is available for download from the Microsoft Download Center:
    DownloadDownload the Q815485_WXP_SP2_x86_ENU.exe package now. For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:

    119591 How to Obtain Microsoft Support Files from Online Services

    Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help to prevent any unauthorized changes to the file. 
  6. Double-click the file that you downloaded in step 5, and
				then follow the instructions on the screen to reinstall the update. 
Manually Configure a Wireless Access Point
If you do not have a wireless access point, you can manually
		  configure one for your wireless network by following these steps. If you do
		  have a wireless access point, follow the instructions that came with Smart
		  Display. 
		  
  1. Start the Smart Display 1.0 setup program
				and run it until it fails. 

    This will configure Windows XP to turn on
				Remote Desktop services.
  2. Configure the peer-to-peer (ad-hoc) network on the host
				computer. 
				
    1. Click Start, click Control
					 Panel, and then double-click Network
					 Connections.
    2. Right-click your Wireless Network
					 Connection, and then click Properties.
    3. Click the Wireless Networks tab, and
					 then click Add.
    4. Type a network name in the Network Name
					 (SSID) box, and then make a note of this name to use later.
    5. Click to clear the Data encryption (WEP
					 enabled) check box.
    6. Click OK. 
  3. Configure the ad-hoc network on the Smart Display device. 
				
    1. If the Welcome screen is still visible
					 on the Smart Display device, tap Advanced with the stylus and
					 calibrate the screen. 

      Otherwise, continue to the next
					 step.
    2. Tap Settings, tap Wireless
					 Networks, and then tap Add.
    3. Using the input panel, type the network name in the
					 Network Name (SSID) box, this is the name that you created
					 earlier.
    4. Tap OK, tap OK, tap
					 General, and then tap New.
    5. Using the input panel, type the user name that you will
					 use to connect to your host computer, and then type the computer name of the
					 computer you will connect to. 
    6.  Tap OK, and then tap
					 OK.
    7. On the dashboard, tap the connection that you just
					 created to connect to the host computer.
STATUS
Microsoft
			 has confirmed that this is a problem in the Microsoft products that are listed
			 in the "Applies to" section of this article.
MORE INFORMATION

			 For additional information about the WPA update, click the following article
			 number to view the article in the Microsoft Knowledge Base: 
815485

 Overview of the WPA Wireless Security Update in Windows XP


Modification Type:MinorLast Reviewed:3/29/2004
Keywords:kberrmsg kbnetwork kbprb KB821486 kbAudEndUser

                  

                

              		
            

          

          

            

              

                

                  
                    
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