OL2000: Shortcut That Is Removed from the Outlook Bar Reappears When You Restart Outlook (821478)


The information in this article applies to:

  • Microsoft Outlook 2000

SYMPTOMS

When you remove a shortcut from the Outlook 2000 bar programmatically by using the Outlook Object Model, the shortcut may reappear after you restart Outlook.

RESOLUTION

A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Microsoft Office 2000 service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The global version of this has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. 
   Date         Time   Size       File name     
   --------------------------------------------
   24-May-2003  04:43  1,471,616  Outlookop.msp  (Client Update)
   24-May-2003  05:13  3,170,728  Outlookff.msp  (Full File Update)
After the hotfix is installed, the following files will have the listed attributes or later:
   Date         Time   Version     Size       File name     
   ------------------------------------------------------
   23-May-2003  23:48  9.0.0.7722  5,341,234  Outllib.dll      
   01-Nov-2002  00:15  9.0.0.7031     45,104  Recall.dll
This fix is a post-Office 2000 Service Pack 3 (SP-3) fix. To install the fix, you must have Office 2000 SP-3 installed. For additional information about Office 2000 SP-3, click the following article number to see the article in the Microsoft Knowledge Base:

326585 OFF2000: Overview of Office 2000 Service Pack 3

Additionally, you may have to install Windows Installer 2.0 to install this fix. For additional information about the Windows Installer requirement for post-Office 2000 SP-3 fixes, click the following article number to see the article in the Microsoft Knowledge Base:

811002 OFF2000: Office 2000 Updates and Patches Released After November 2002 May Require Windows Installer 2.0


WORKAROUND

To work around this problem, remove the shortcut manually. To do this, right-click the shortcut, and then click Remove from Outlook Bar.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
Modification Type:MajorLast Reviewed:4/7/2006
Keywords:kbQFE KBHotfixServer kbbug kbfix kbofficexppresp3fix KB821478 kbAudEndUser kbAudITPRO
©2004 Microsoft Corporation. All rights reserved.