RESOLUTION
A supported fix is now
available from Microsoft, but it is only intended to correct the problem
described in this article. Only apply it to systems that are experiencing this
specific problem. This fix may receive additional testing. Therefore, if you
are not severely affected by this problem, Microsoft recommends that you wait
for the next Microsoft Office XP service pack that contains this
fix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The global version of this fix has the file
attributes (or later) that are listed in the following table. The dates and
times for these files are listed in coordinated universal time (UTC). When you
view the file information, it is converted to local time. To find the
difference between UTC and local time, use the
Time Zone tab
in the Date and Time tool in Control Panel.
Date Time Size File name
-----------------------------------------------------------------
30-Jun-2003 20:16:22 3,992,364 Sharedop.msp Client Update
30-Jun-2003 22:10:30 10,139,024 Sharedff.msp Full-File Update
After the hotfix is installed, the following files will have the
listed attributes or later:
Date Time Version Size File name
--------------------------------------------------------
30-Jun-2003 23:29:33 10.0.5424.0 9,939,504 Mso.dll
This fix is
a post-Office XP Service Pack 2 (SP-2) fix. To install the fix, you must have
Office XP SP-2 installed. For additional information about Office XP SP-2,
click the following article number to see the article in the Microsoft
Knowledge Base:
325671 OFFXP: Overview of the Office XP Service Pack 2
Additionally, you may have to install Windows Installer 2.0 to
install this fix. For additional information about the Windows Installer
requirement for post-Office XP SP-2 fixes, click the following article number
to see the article in the Microsoft Knowledge Base:
330537 OFFXP: Office XP Updates and Patches Released After September 2002 May Require Windows Installer 2.0