You cannot send e-mail messages from Word, PowerPoint, and Excel (821404)


The information in this article applies to:

  • Microsoft Office Excel 2003
  • Microsoft Excel 2002
  • Microsoft Excel 2000
  • Microsoft Excel 97 for Windows
  • Microsoft Office PowerPoint 2003
  • Microsoft PowerPoint 2002
  • Microsoft PowerPoint 2000
  • Microsoft PowerPoint 97 for Windows
  • Microsoft Office Word 2003
  • Microsoft Word 2002
  • Microsoft Word 2000
  • Microsoft Word 97 for Windows

SYMPTOMS

When you use Microsoft Word, Microsoft PowerPoint, or Microsoft Excel, the Send To command may not appear on the File menu. Additionally, Visual Basic for Applications macro code that uses the SendMail method may not work.

CAUSE

Your e-mail program does not use Messaging Application Programming Interface (MAPI).

RESOLUTION

To send e-mail from a Microsoft Office program, you must have an e-mail program that supports MAPI. Examples of MAPI-compliant e-mail programs are Microsoft Outlook and Microsoft Outlook Express. Additionally, there are third-party e-mail programs.

MORE INFORMATION

For additional information about MAPI and Outlook, click the following article number to view the article in the Microsoft Knowledge Base:

252720 MAPI and CDO are not supported in Outlook IMO mode

Modification Type:MajorLast Reviewed:3/23/2006
Keywords:kbProgramming KbVBA kbmacro kbemail kbprb KB821404 kbAudEndUser kbAudDeveloper
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