Wireless Network Adapter Intermittently Loses Its Connection to the Server (821400)


The information in this article applies to:

  • Microsoft Windows XP Professional
  • Microsoft Windows XP Home Edition

SYMPTOMS

When you use a wireless network connection to copy large files from a server or to stream data from a server, you may intermittently lose connection to the server.

CAUSE

This behavior may occur if the Wireless Zero Configuration service is enabled on your computer. Some wireless network adapters are not fully compatible with Windows XP Wireless Zero Configuration. By default, the Wireless Zero Configuration is enabled in Windows XP.

RESOLUTION

To resolve this behavior, do both of the following:
  1. Disable the Wireless Zero Configuration service on your computer. To do so:
    1. Click Start, click Control Panel, click Performance and Maintenance, click Administrative Tools, and then click Services.
    2. Double-click the Wireless Zero Configuration service. On the General tab, click Stop. In the Startup type list, click Disabled, and then click OK.

    The Wireless Zero Configuration is now disabled and does not reload when you restart your computer.
  2. Install the latest driver for your wireless network adapter. To do so, contact the manufacturer of your wireless network adapter. Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
    For information about how to contact the manufacturer of your wireless network adapter, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

    65416 Hardware and Software Third-Party Vendor Contact List, A-K

    60781 Hardware and Software Third-Party Vendor Contact List, L-P

    60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

MORE INFORMATION

For additional information about how to troubleshoot wireless network connections in Windows XP, click the following article number to view the article in the Microsoft Knowledge Base:

313242 How to Troubleshoot Wireless Network Connections in Windows XP

For additional information about network adapter connectivity issues, click the following article number to view the article in the Microsoft Knowledge Base:

324024 Wireless Network Adapter Appears as Disconnected

Modification Type:MajorLast Reviewed:6/24/2003
Keywords:kbprb KB821400 kbAudEndUser
©2003 Microsoft Corporation. All rights reserved.