SCSI Device May Stop Responding in Windows 2000 (821394)
The information in this article applies to:
- Microsoft Windows 2000 Server
- Microsoft Windows 2000 Professional
- Microsoft Windows 2000 Advanced Server
SYMPTOMSIn Windows 2000, when you start a program that uses a small computer system interface (SCSI) peripheral device (for example, a Hewlett Packard ScanJet 5P scanner), the program may stop responding (hang).CAUSEThis problem may occur when you use a SCSI adapter that contains the Advansys 3550 chipset (Advansys 3550 Ultra Wide SCSI Host Adapter) and you install the driver for the SCSI host adapter (Asc3550.sys) from the Windows 2000 CD-ROM. The Asc3550.sys driver may not correctly report the SCSI request blocks (SRB) status to the class driver.RESOLUTIONHotfix InformationA supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem. To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site: Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this
fix has the file attributes (or later) that are listed in the following table.
The dates and times for these files are listed in coordinated universal time
(UTC). When you view the file information, it is converted to local time. To
find the difference between UTC and local time, use the Time
Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name
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15-May-2003 21:00 5.0.2195.6695 14,576 Asc3550.sys STATUS Microsoft
has confirmed that this is a problem in the Microsoft products that are listed
at the beginning of this article.
Modification Type: | Minor | Last Reviewed: | 10/28/2005 |
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Keywords: | kbHotfixServer kbQFE kbBug kbfix kbQFE kbWin2000preSP5fix KB821394 kbAudEndUser kbAudITPRO |
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