PPT2002: Error Message When You View the Printer Properties Dialog Box (821341)


The information in this article applies to:

  • Microsoft PowerPoint 2002 Service Pack 1 (SP-1), when used with:
    • the operating system: Microsoft Windows Millennium Edition
    • the operating system: Microsoft Windows 98 Second Edition
    • the operating system: Microsoft Windows 98

SYMPTOMS

When you repeatedly open the printer Properties dialog box (on the File menu, click Print, and then click Properties) in PowerPoint 2002, you receive an access violation or the following error message:
Microsoft PowerPoint has encountered a problem and needs to close. We are sorry for the inconvenience.
When you click the link to view the details of the error, you receive an error signature that is similar to the following:

AppNameAppVerModNameModVerOffset
Powerpnt.exe10.0.3506.0 Mso.dll10.0.3501.000092c5c

-or-

AppNameAppVerModNameModVerOffset
Powerpnt.exe10.0.4205.0 Mso.dll10.0.4219.000174619

CAUSE

This problem occurs if you have Microsoft Office 2002 installed on a Windows 98-based or Windows Millennium Edition (Me)-based computer and you try to access the print properties more than one time in the same session.

RESOLUTION

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Office XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The global version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. 
   Date         Time      Size       File name     
   -------------------------------------------------------
   24-May-2003 02:48:06   3,919,664 Powerpntop.msp (Client Patch) 
   24-May-2003 03:51:08   9,992,580 Powerpntff.msp (Full File Patch)
After the hotfix is installed, the following files will have the listed attributes or later:
   Date         Time     Version        Size      File name     
   -------------------------------------------------------
   23-May-2003 10:38:30  10.0.5320.0   5,978,696  Powerpnt.exe 
   24-May-2003 18:44:40  10.0.41016.0    244.040  Msppt.olb
This fix is a post-Office XP Service Pack 2 (SP-2) fix. To install the fix, you must have Office XP SP-2 installed. For additional information about Office XP SP-2, click the following article number to see the article in the Microsoft Knowledge Base:

325671 OFFXP: Overview of the Office XP Service Pack 2

Additionally, you may have to install Windows Installer 2.0 to install this fix. For additional information about the Windows Installer requirement for post-Office XP SP-2 fixes, click the following article number to see the article in the Microsoft Knowledge Base:

330537 OFFXP: Office XP Updates and Patches Released After September 2002 May Require Windows Installer 2.0


STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
Modification Type:MajorLast Reviewed:4/7/2006
Keywords:kbQFE KBHotfixServer kberrmsg kbbug kbfix kbofficexppresp3fix KB821341
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