You Cannot Start the Getting Started Animations (821281)
The information in this article applies to:
- Microsoft Windows 2000 Professional
SYMPTOMSAfter you install Microsoft Windows Media Player 9.0 in Windows 2000 Professional, you cannot start the Getting Started animations.CAUSEThis problem occurs because the Getting Started animations use recursive relative paths in Uniform Resource Locators (URLs). These paths permit relative path statements in HTML documents. Windows Media Player 9.0 has a new feature that blocks the use of such paths in URLs.
RESOLUTIONA supported fix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem. To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site: Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. STATUSMicrosoft
has confirmed that this is a problem in the Microsoft products that are listed
at the beginning of this article.
A supported fix is available. For more information, see the "Resolution" section earlier in this article.
| Modification Type: | Minor | Last Reviewed: | 10/13/2005 |
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| Keywords: | kbfix kbbug KB821281 kbAudEndUser kbAudOEM kbAudITPRO |
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