Computer Stops Responding with "DRIVER_IRQL_NOT_LESS_OR_EQUAL" Stop Error If CD-ROM Drive or Tape Device Is Connected to SCSI Controller (821138)


The information in this article applies to:

  • Microsoft Windows Server 2003, Web Edition
  • Microsoft Windows Server 2003, Standard Edition
  • Microsoft Windows Server 2003, Enterprise Edition
  • Microsoft Windows Server 2003, 64-Bit Enterprise Edition
  • Microsoft Windows Small Business Server 2003, Premium Edition
  • Microsoft Windows Small Business Server 2003, Standard Edition

SYMPTOMS

A Windows Server 2003-based computer may stop responding, and you may receive a DRIVER_IRQL_NOT_LESS_OR_EQUAL (0xD1) Stop error. This may occur if your computer has a CD-ROM drive or tape device that is connected to a small computer system interface (SCSI) controller that uses the Storport.sys driver.

CAUSE

This problem occurs because the SCSI controller port driver (Storport.sys) contains a code defect. The Storport.sys driver incorrectly completes a request twice, and this causes the computer to stop responding.

RESOLUTION

Hotfix Information

The following file is available for download from the Microsoft Download Center:
DownloadDownload the 823728 package now.

For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 How to Obtain Microsoft Support Files from Online Services

Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help to prevent any unauthorized changes to the file.

Prerequisites

No prerequisites are required.

Restart Requirement

You must restart your computer after you apply this hotfix.

Hotfix Replacement Information

This hotfix does not replace any other hotfixes.

File Information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. 
Date         Time   Version      Size     File name      Platform
-----------------------------------------------------------------
15-Oct-2003  20:19  5.2.3790.92   71,168  Storport.sys        x86
15-Oct-2003  17:19  5.2.3790.92  248,320  Storport.sys      IA-64
15-Oct-2003  18:15  5.2.3790.83   29,696  Wmspatcha.dll     IA-64

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.
Modification Type:MinorLast Reviewed:10/28/2005
Keywords:kbHotfixServer kbQFE kbDDK kbBug kbfix kbQFE kbWinServ2003preSP1fix KB821138 kbAudDeveloper kbAudOEM
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