Outlook 2002 does not respond, and you experience a 4-second to 5-second delay (821109)

The information in this article applies to:

Microsoft Outlook 2002 Service Pack 2 (SP-2), when used with:
- the operating system: Microsoft Windows XP SP1

SYMPTOMS

When you try to use Microsoft Outlook 2002, some of the following conditions may occur:

You may experience a 4-second to 5-second delay in Microsoft Outlook while Outlook appears to stop responding.
New outgoing messages may be stuck in your Outbox.
New incoming messages may not be delivered to your Inbox.

CAUSE

This behavior may occur when all the following conditions are true:

You install Microsoft Windows XP Service Pack 1 (SP-1).
You install Microsoft Office XP Service Pack 2 (SP-2).
You configure Microsoft Outlook with a Microsoft Exchange Server mailbox.
You turn on Instant Messaging in Outlook, but you do not start Windows Messenger.

RESOLUTION

To resolve this problem, install Microsoft Office XP Service Pack 3 (SP3). For more information about Office XP SP3, click the following article number to view the article in the Microsoft Knowledge Base:

832671 Description of Microsoft Office XP Service Pack 3

WORKAROUND

To work around this behavior, use one of the following methods:

Click a folder in Microsoft Outlook, and then click your Inbox.
Start Windows Messenger.
Turn off Instant Messaging in Microsoft Outlook (on the Tools menu, click Options, and then make sure Instant Messaging is turned off on the Other tab).

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Modification Type:	Minor	Last Reviewed:	7/28/2006
Keywords:	kbQFE kbbug kbfix kbofficexppresp3fix KB821109 kbAudEndUser