Windows Server 2003-based computer becomes slow and unresponsive after running for several days (821008)



The information in this article applies to:

  • Microsoft Windows Server 2003, Web Edition
  • Microsoft Windows Server 2003, Standard Edition
  • Microsoft Windows Server 2003, Enterprise Edition
  • Microsoft Windows Server 2003, 64-Bit Enterprise Edition

SYMPTOMS

When you run your Microsoft Windows Server 2003-based computer for several days, the computer may become slow and unresponsive.

CAUSE

This problem occurs because of a memory leak in the Lsass.exe process. The memory leak decreases available memory.

RESOLUTION

Hotfix Information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows Server 2003 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

No prerequisites are required.

Restart Requirement

You must restart your computer after you apply this hotfix.

Hotfix Replacement Information

This hotfix does not replace any other hotfixes.

File Information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows Server 2003

   Date         Time   Version      Size     File name
   -----------------------------------------------------------
   12-May-2003  22:17  5.2.3790.23  314,368  Kerberos.dll     
   09-May-2003  03:07                   211  Branches.inf
   12-May-2003  22:35                10,091  Kb821008.cat
   12-May-2003  22:19                   354  Updatebr.inf
   12-May-2003  22:19                 5,036  Update_rtmqfe.inf

Windows Server 2003 64-bit

After the hotfix is installed, the following files will have the listed attributes or later:
   Date         Time   Version      Size     File name      Platform
   -----------------------------------------------------------------
   12-May-2003  22:11  5.2.3790.23  897,024  Kerberos.dll   IA-64
   12-May-2003  22:17  5.2.3790.23  314,368  Wkerberos.dll  x86
   09-May-2003  03:07                   211  Branches.inf
   12-May-2003  22:35                10,444  Kb821008.cat
   12-May-2003  22:22                   354  Updatebr.inf
   12-May-2003  22:22                 5,311  Update_rtmqfe.inf

WORKAROUND

To work around this problem, restart the computer.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.

MORE INFORMATION

For additional information about the Lsass.exe process, click the following article number to view the article in the Microsoft Knowledge Base:

308356 Memory usage by the Lsass.exe process on domain controllers that are running Windows 2000 Server or Windows Server 2003


Modification Type:MinorLast Reviewed:10/28/2005
Keywords:kbHotfixServer kbQFE kbBug kbfix kbQFE kbWinServ2003preSP1fix KB821008 kbAudEndUser