SYMPTOMS
In your Visio organization chart, when you try to connect a
Team frame shape to a shape that represents its hierarchical superior, by dragging the control handle of the superior shape to a connection point on the
Team frame shape, you experience the following symptoms:
- Visio quits unexpectedly.
- An event that is similar to the following is logged in the Application event log:
Event ID: 1013
Source: MsiInstaller
Category: None
Type: Error
Description:
=====================================================
Exception code: C0000005 ACCESS_VIOLATION
Module: Drive:\PROGRAM FILES\MICROSOFT OFFICE\VISIO10\DLL\Organization Chart.dll
Function: 0x622c310c
=====================================================
Registers:
EAX:00000001 EBX:00000000 ECX:00000000 EDX:1107005B ESI:00000000 EDI:00000000
CS:EIP:001B:622C310C SS:ESP:0023:0012F70C EBP:0012F7A0
DS:0023 ES:0023 FS:0038 GS:0000
Flags:00010202
Call stack:
Address Frame
622C310C 0012F7A0 0
-- 0x62306D18 0x1D85AA6C 0x0012F7DC 0x600161C8
1D85AFC4 62308664 0
-- 0x62271230 0x62271250 0x62271270 0x62271280
62271220 62281080 0
-- 0x082444F6 0x56097401 0x079863E8 0x04C48300
- When you view the list of processes that are currently running on your computer in Task Manager (press CTRL+ALT+DELETE, click Task Manager, and then click the Processes tab), Visio.exe appears in the list.
RESOLUTION
A supported fix is now available
from Microsoft, but it is only intended to correct the problem described in
this article. Only apply it to systems that are experiencing this specific
problem. This fix may receive additional testing to further ensure product
quality. Therefore, if you are not severely affected by this problem, Microsoft
recommends that you wait for the next Visio 2002 service pack that contains
this fix.
To resolve this problem immediately, contact Microsoft
Product Support Services to obtain the fix. For a complete list of Microsoft
Product Support Services phone numbers and information about support costs,
visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for
support calls may be canceled if a Microsoft Support Professional determines
that a specific update will resolve your problem. The usual support costs will
apply to additional support questions and issues that do not qualify for the
specific update in question.
The global version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the
Time Zone tab in the Date and Time tool in Control Panel.
Date Time Size File name
----------------------------------------------------------
06-Jun-2003 05:29 296,960 Visio2002-kb818793-enu.msp
After the hotfix is installed, the following files will have the listed attributes or later:
Date Time Version Size File name
-------------------------------------------------------------------
14-May-2003 06:40 10.0.4114.4 790,528 Organization chart.dll
Because of file dependencies, this update requires Visio 2002
SR-1.