SYMPTOMS
When you send a message by using a custom form that contains
a combo box, Outlook 2000 quits with an error message that is similar to the
following:
This program has performed an illegal
operation and will be shut down.
If the problem persists, contact the
program vendor.
When you click
Details (on a
Microsoft Windows Millennium Edition (Me)-based computer, press ALT+D), you
receive the following information:
Microsoft Outlook
caused an invalid page fault in Fm20.dll at address.
Note The actual memory address may vary.
RESOLUTION
A supported fix is now
available from Microsoft, but it is only intended to correct the problem
described in this article. Only apply it to systems that are experiencing this
specific problem. This fix may receive additional testing to further ensure
product quality. Therefore, if you are not severely affected by this problem,
Microsoft recommends that you wait for the next Microsoft Office 2000 service
pack that contains this hotfix.
To resolve this problem immediately,
contact Microsoft Product Support Services to obtain the fix. For a complete
list of Microsoft Product Support Services phone numbers and information about
support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for
support calls may be canceled if a Microsoft Support Professional determines
that a specific update will resolve your problem. The usual support costs will
apply to additional support questions and issues that do not qualify for the
specific update in question.
The global version of this fix has the file
attributes (or later) that are listed in the following table. The dates and
times for these files are listed in coordinated universal time (UTC). When you
view the file information, it is converted to local time. To find the
difference between UTC and local time, use the
Time Zone tab
in the Date and Time tool in Control Panel.
Date Time Size File name
--------------------------------------------
18-Apr-2003 23:30 1,469,860 Fm20op.msp (Client Update)
19-Apr-2003 00:30 1,846,692 Fm20ff.msp (Full File Update)
After the hotfix is installed, the following files will have the
listed attributes or later:
Date Time Version Size File name
------------------------------------------------------
17-Apr-2003 04:00 2.1.11216.1 1,129,232 Fm20.dll
This fix is
a post-Office 2000 Service Pack 3 (SP-3) fix. To install the fix, you must have
Office 2000 SP-3 installed. For additional information about Office 2000 SP-3,
click the following article number to see the article in the Microsoft
Knowledge Base:
326585 OFF2000: Overview of Office 2000 Service Pack 3
Additionally, you may have to install Windows Installer 2.0 to
install this fix. For additional information about the Windows Installer
requirement for post-Office 2000 SP-3 fixes, click the following article number
to see the article in the Microsoft Knowledge Base:
811002 OFF2000: Office 2000 Updates and Patches Released After November 2002 May Require Windows Installer 2.0