USB Devices Do Not Immediately Work After You Resume Your Computer from Hibernation (818342)


The information in this article applies to:

  • Microsoft Windows 2000 Advanced Server SP3
  • Microsoft Windows 2000 Server SP3
  • Microsoft Windows 2000 Professional SP3

SYMPTOMS

When you resume your computer from hibernation or from standby, your universal serial bus (USB) devices, such as the mouse and the keyboard, may not immediately work.

CAUSE

When an Intel ICH5 (I/O Controller Hub) system is in an S4 (hibernation) state, and then you resume the system from hibernation by using a USB mouse, there may be a significant delay (anywhere from 20 seconds to 35 seconds) before any USB devices will work. This problem occurs only on systems that are designed to resume with a USB mouse.

WORKAROUND

To work around this issue, press the power button to resume the computer from hibernation.

STATUS

Microsoft is researching this problem and will post more information in this article when the information becomes available.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Modification Type:MajorLast Reviewed:6/18/2003
Keywords:kbQFE kbnofix kbBug KB818342 kbAudEndUser
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