Arrow in object appears much larger than expected (818075)


The information in this article applies to:

  • Microsoft Word 2002
  • Microsoft Excel 2002
  • Microsoft PowerPoint 2002

SYMPTOMS

When you view a Microsoft Word 2002 document that contains an object with an arrow, the arrow appears much larger than you expect.

CAUSE

This problem occurs if either of the following conditions is true:
  • You create a Word Picture object that contains an AutoShape with an arrow.

    -or-
  • You insert a Microsoft PowerPoint 2002 presentation that contains an AutoShape with an arrow into a Word document.

RESOLUTION

This problem is corrected in Office XP Service Pack 3. To resolve this problem, obtain the latest service pack for Microsoft Office.

For additional information on obtaining the latest Office XP Service Pack, click the following article number to view the article in the Microsoft Knowledge Base:

307841 How to obtain the latest Office XP service pack


Hotfix Information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Microsoft Office XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The global version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. 
   Date         Time       Size     File name
   -----------------------------------------------
   22-Apr-2003  10:07   10,140,944  Sharedff.msp
   22-Apr-2003  08:22    3,967,144  Sharedop.msp
After the hotfix is installed, the following files will have the listed attributes or later:
   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   22-Apr-2003  01:00  10.0.5215.0     9,939,528  Mso.dll
This fix is a post-Office XP Service Pack 2 (SP-2) fix. To install the fix, you must have Office XP SP-2 installed. For additional information about Office XP SP-2, click the following article number to see the article in the Microsoft Knowledge Base:

325671 OFFXP: Overview of the Office XP Service Pack 2

Additionally, you may have to install Windows Installer 2.0 to install this fix. For additional information about the Windows Installer requirement for post-Office XP SP-2 fixes, click the following article number to see the article in the Microsoft Knowledge Base:

330537 OFFXP: Office XP Updates and Patches Released After September 2002 May Require Windows Installer 2.0


STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
Modification Type:MajorLast Reviewed:4/7/2006
Keywords:kbQFE KBHotfixServer kbbug kbfix kbofficexppresp3fix KB818075
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