FIX: Web Farm Cache Does Not Refresh Correctly Because CacheManager Does Not Register AppUrl Correctly (817820)
The information in this article applies to:
- Microsoft Commerce Server 2002 SP1
SYMPTOMSCache data refresh operations may occur intermittently or
unreliably in a Web farm environment.
If the page uses Secure Sockets Layer (SSL) when the
cache is created, the protocol is changed to HTTP instead because Web Distributed Authoring and Versioning (WebDAV)
does not work with SSL. However, the port remains the SSL port. This behavior causes
Microsoft BizDesk to stop responding during the refresh process.CAUSEThis problem occurs because the AppUrl property of CacheManager is set
to the host name instead of the server computer name in a Web farm. This property is used to register caches. Therefore, a refresh
from the BizDesk that uses this URL refreshes only one random server in the
farm.
The Discounts cache refreshes immediately when CacheManager is
initialized because a cache that is not initialized does not run correctly in
a transacted pipeline. However, the site cannot set the AppUrl property before
CacheManager initialization routine calculates it. Therefore, the Discounts cache is
always registered incorrectly in a Web farm environment.RESOLUTION A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Commerce Server 2002 service
pack that contains this hotfix. To resolve this problem immediately,
contact Microsoft Product Support Services to obtain the fix. For a complete
list of Microsoft Product Support Services phone numbers and information about
support costs, visit the following Microsoft Web site: Note In special cases, charges that are ordinarily incurred for
support calls may be canceled if a Microsoft Support Professional determines
that a specific update will resolve your problem. The usual support costs will
apply to additional support questions and issues that do not qualify for the
specific update in question.
The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name
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09-Apr-2003 01:24 4.5.3051.0 318,056 Microsoft.commerceserver.runtime.dll STATUSMicrosoft
has confirmed that this is a problem in the Microsoft products that are listed
at the beginning of this article.
REFERENCESFor more information about how to set the ServerSpecificSiteUrl property, visit the following Microsoft Developer Network (MSDN) Web site: For more information about the caching architecture and how to configure cache refeshes in Commerce Server 2002, visit the following Microsoft Web site:
Modification Type: | Minor | Last Reviewed: | 10/11/2005 |
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Keywords: | kbHotfixServer kbQFE kbQFE kbfix kbbug KB817820 kbAudDeveloper |
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