System information reports incorrect number of processors when you run an IBM eServer x440 in a 16-way configuration (817812)

SYMPTOMS

When you view the processor information under System Information on a system with hyperthreading-enabled processors, the distribution of physical and logical processors may be reported incorrectly.

For example, on an IBM eServer x440 system with 16 processors, the number of processors is reported as 4 physical processors with 8 logical processors each. The correct configuration for this system is 16 physical processors with 2 logical processors each.

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows Server 2003 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version         Size       File name
   -----------------------------------------------------------
   21-Apr-2003  22:49  5.2.3790.7      2,157,568  Ntkrnlmp.exe
   21-Apr-2003  22:35  5.2.3790.7      2,062,848  Ntkrnlpa.exe     
   21-Apr-2003  22:35  5.2.3790.7      2,105,344  Ntkrpamp.exe
   21-Apr-2003  22:52  5.2.3790.7      2,148,352  Ntoskrnl.exe

MORE INFORMATION

To view your system information in Windows Server 2003, do one of the following:

Click Start, point to Programs, point to Accessories, point to System Tools, and then click System Information.

-or-
Use the Winmsd.exe tool. To do this, click Start, click Run, type winmsd.exe in the Open box, and then click OK.

The System Information window opens.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.