Xbox: You receive a "PPPoE Incomplete" (4920) error when using a direct connection to Xbox Live (817623)


The information in this article applies to:

  • Xbox Live
  • Xbox Console
  • Xbox Video Game System
  • Xbox Live Starter Kit

SYMPTOMS

You connect the Xbox console directly to your modem. When you try to connect to Xbox Live, you receive the following error message:
The PPPoE Server did not assign DNS Servers. Verify the DNS Server settings provided by your ISP are entered correctly.

Note The error message in this article applies to version 4920 of the Xbox Dashboard. If you use a different version of the Xbox Dashboard, you may receive a similar, but different, error message.
To find the version number of the Xbox Dashboard, follow these steps:
  1. On the Main Menu screen, press the directional pad (D-pad) up or down to select Settings, and then press the A button.
  2. On the Settings screen, press the D-pad up or down to select System Info, and then press the A button.
  3. The kernel version and the Dashboard version appear on the System Info screen. For example you may receive the following information on the System Info screen:

    D:1.00.4920.01

    This example illustrates version 4920 of the Xbox Dashboard.

THINGS TO TRY

  1. Obtain your Domain Name System (DNS) server names from your ISP.
  2. Type the DNS server names in the Network Settings section of the Xbox Dashboard:
    1. Turn on the Xbox console, and then immediately open the disc tray.
    2. On the Main Menu screen, press the directional pad (D-pad) up or down to select Settings, and then press the A button.
    3. On the Settings screen, press the D-pad down to select Network Settings, and then press the A button.
    4. Press the D-pad down to select DNS Servers, and then press the A button.
    5. On the DNS Servers screen, press the D-pad up or down to select Configuration, and then press the A button to switch from Automatic to Manual.
    6. Press the D-pad up or down to select Primary DNS, and then press the A button.
    7. Use the on-screen keyboard to type the DNS server address, select Done, and then press the A button.
    8. Press the D-pad up or down to select Alternate DNS, and then press the A button.
    9. Use the on-screen keyboard to type the alternate DNS server address, select Done, and then press the A button.
  3. If the previous steps did not resolve the issue, or if you intermittently experience this issue, your ISP may be experiencing network problems. Contact your ISP and explain that you sometimes cannot obtain a DNS server address when you use Xbox Live.
Modification Type:MinorLast Reviewed:10/25/2005
Keywords:kbxboxext kbXboxLiveConnectivity kbtshoot kbXBoxMVP kbXboxPacRim kbXboxAmericas kbnetwork kberrmsg kbPubTypeKC kbinfo KB817623
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