RESOLUTION
Service pack information
To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
322389 How to obtain the latest Windows XP service pack
Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows XP service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the
Time Zone tab in the Date and Time tool in Control Panel.
Windows XP
Date Time Version Size File name
--------------------------------------------------------------
21-Mar-2003 23:56 5.3.16.5 24,576 Xpsp1hfm.exe
13-Dec-2002 01:08 5.1.2600.108 1,848,320 Ntkrnlmp.exe
13-Dec-2002 01:09 5.1.2600.108 1,902,080 Ntkrnlpa.exe
13-Dec-2002 01:09 5.1.2600.108 1,874,944 Ntkrpamp.exe
13-Dec-2002 01:08 5.1.2600.108 1,879,936 Ntoskrnl.exe
15-Nov-2002 22:05 5.1.2600.106 99,840 Services.exe
25-Mar-2003 18:05 5.1.2600.1190 1,895,936 Ntkrnlmp.exe
25-Mar-2003 18:05 5.1.2600.1190 1,951,744 Ntkrnlpa.exe
25-Mar-2003 18:05 5.1.2600.1190 1,923,584 Ntkrpamp.exe
25-Mar-2003 18:05 5.1.2600.1190 1,927,936 Ntoskrnl.exe
18-Dec-2002 02:20 5.1.2600.1152 99,840 Services.exe
Windows XP 64-Bit Edition
Date Time Version Size File name
-----------------------------------------------------------------
21-Mar-2003 23:55 5.3.16.5 59,904 Xpsp1hfm.exe IA-64
13-Dec-2002 01:09 5.1.2600.108 5,734,400 Ntkrnlmp.exe IA-64
13-Dec-2002 01:09 5.1.2600.108 5,677,568 Ntoskrnl.exe IA-64
15-Nov-2002 22:07 5.1.2600.106 330,240 Services.exe IA-64
25-Mar-2003 18:05 5.1.2600.1190 5,827,584 Ntkrnlmp.exe IA-64
25-Mar-2003 18:05 5.1.2600.1190 5,737,856 Ntoskrnl.exe IA-64
18-Dec-2002 03:23 5.1.2600.1152 330,240 Services.exe IA-64