Works: Online Registration Fails (817414)
The information in this article applies to:
- Microsoft Works 6
- Microsoft Works 7.0
- Microsoft Works 8.0
- Microsoft Works Suite 2005
- Microsoft Works Suite 2004
- Microsoft Works Suite 2003
- Microsoft Works Suite 2002
- Microsoft Works Suite 2006
SYMPTOMSWhen you try to use Online Registration to
register your copy of Microsoft Works, you may experience one of the following
problems:
- You cannot find your Product Identification (PID) number to
register the product.
- The PID number that you entered is returned as not
valid.
- You cannot access the Online Registration page for
Microsoft Works.
CAUSEThis behavior may occur for one of the following reasons:
- You cannot find your Product Identification
number.
- You incorrectly typed your Product Identification
number.
- You are experiencing network connectivity
issues.
WORKAROUNDTo work around this behavior, use the following methods: Retype Your PID NumberTo locate your PID number and register your copy of Microsoft
Works follow these steps:
- Start Works.
- On the Help menu, click About
Microsoft Works.
Write down the Product ID
number. Make sure you differentiate between the number zero ("0") and the
capital letter "O". - Click OK, and then quit Microsoft
Works.
- Start Microsoft Internet Explorer, and then visit the
following Web site:
- Click your version of Works to start
registration.
- If you are not logged on with your Microsoft Passport Network
account, log on when you are prompted to log on.
- Type or verify your personal information.
- Carefully type your PID number.
- Click Finish.
Modification Type: | Major | Last Reviewed: | 10/25/2005 |
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Keywords: | kbtshoot kbprb KB817414 |
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