SYMPTOMS
When two or more disks fail in a hardware RAID set on a clustered server, the physical disk resource may still appear online. When you open My Computer to view the physical drive, you can view the root of the drive by using cached information. When you try to view subfolders, write to files, or open any files on the disk, you receive the following error message:
The request could not be performed because of an I/O device error
Additionally, event ID 26, event ID 50, and event ID 11 messages are logged in the System event log. You may also see entries similar to the following in the cluster log:
00000090.00000778::2003/02/05-13:58:48.359
WARN Physical Disk <Disk S: T:>: Offline, Locking volume failed, error 5.
00000134.000004c8::2003/02/05-14:11:55.509
ERR Physical Disk <Disk S: T:>: [DiskArb] Failed to read (sector 12), error 1117.
RESOLUTION
Windows 2000
Hotfix Information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.
To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.Prerequisites This hotfix requires Windows 2000 Service Pack 3 (SP3).
For additional information about how to obtain the latest Windows 2000 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
260910
How to Obtain the Latest Windows 2000 Service Pack
Restart Requirement You must restart your computer after you apply this hotfix. Hotfix Replacement Information This hotfix does not replace any other hotfixes.
File Information
The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the
Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name
--------------------------------------------------------------
20-Jun-2003 14:46 5.0.2195.6759 75,568 Clusdisk.sys
Windows Server 2003
Hotfix Information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows Server 2003 service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
Prerequisites This hotfix requires Windows Server 2003. Restart Requirement You must restart your computer after you apply this hotfix. Hotfix Replacement Information This hotfix does not replace any other hotfixes.
File Information
The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the
Time Zone tab in the Date and Time tool in Control Panel.
Windows Server 2003
Date Time Version Size File name
-----------------------------------------------------------
06-May-2003 17:16 5.2.3790.15 58,880 Clusdisk.sys
Windows Server 2003 64-Bit Edition
Date Time Version Size File name
---------------------------------------------------------
06-May-2003 17:16 5.2.3790.15 181,248 Clusdisk.sys