Performance Is Slow After You Install RealNetworks RealOne Player (817143)
The information in this article applies to:
- Microsoft Windows XP Professional
- Microsoft Windows XP Home Edition
SYMPTOMSWhen you install RealNetworks RealOne Player on your
computer, you may experience decreased computer performance. For example, it
may take a longer time than expected for Windows to load when you start your
computer.
Additionally, when you open Task Manager (press
CTRL+ALT+DELETE, and then click Task Manager) and then click
the Processes tab, you may find that the Evntsvc.exe process
uses up to 100 percent of CPU resources.CAUSEThis problem may occur if you install RealOne Player version
1 on the computer. RESOLUTIONTo resolve this behavior, update to the latest version of
RealOne Player. For more information about how to obtain and install the latest
version of RealOne Player, contact RealNetworks at the following RealNetworks
Web site: WORKAROUNDTo work around this problem, do one of the following:
- End the Evntsvc.exe process. To do so:
- Press CTRL+ALT+DELETE.
- In the Windows Security dialog box,
click Task Manager.
- Click the Processes tab.
- In the list of processes, click
Evntsvc.exe, and then click End
Process.
- Remove RealOne Player version 1 from the computer. For more
information about how to do so, see the product documentation or contact
RealNetworks at the following RealNetworks Web site:
MORE INFORMATIONEvntsvc.exe is a program scheduler that is installed with
RealOne Player version 1. It runs independently of the player and is used to
remind Auto-Update and Message Center to perform their tasks at pre-scheduled
intervals. The scheduler is also used to automatically start RealNetworks Media
Type Helper to make sure that the computer is configured to work correctly with
RealOne Player with Multi-Purpose Internet Mail Extensions (MIME) types, file
extensions, Internet protocols and other media types.
The third-party products that are
discussed in this article are manufactured by companies that are independent of
Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the
performance or reliability of these products.
Microsoft provides third-party contact information to help you
find technical support. This contact information may change without notice.
Microsoft does not guarantee the accuracy of this third-party contact
information.
| Modification Type: | Major | Last Reviewed: | 4/25/2003 |
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| Keywords: | kbprb KB817143 |
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