You receive a "The document caused a serious error the last time it was opened" error message when you open a Word 2003 or Excel 2003 document (817137)
The information in this article applies to:
- Microsoft Office Word 2003
- Microsoft Office Excel 2003
- Microsoft Works Suite 2003
SYMPTOMS When you try to open a file that Microsoft
Excel 2003 or Microsoft Word 2003 could not open previously, you may receive
the following error message: The document
'Filename' caused a serious error the last time it
was opened. Would you like to continue opening it? You may receive
this message every time you try to open the file. CAUSEThis problem occurs because the file appears on the list of
disabled files for the Microsoft Office program. The program adds a file to
this list if the file causes a serious error, such as causing the program to
quit unexpectedly (crash) during two or more tries to open it. This message
allows you to avoid potential problems that may occur if you open the file.
RESOLUTION To resolve this problem, remove the file from the list of
disabled files. To do so, follow these steps:
- To view the list of disabled files, on the
Help menu, click About Microsoft
Program.
- Click Disabled Items.
- To re-enable one of the listed items, click to select the
item, and then click Enable.
Note Although a file is enabled, the program may still not be able to
open it. The file may still cause serious errors.
| Modification Type: | Major | Last Reviewed: | 3/23/2006 |
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| Keywords: | kberrmsg kbprb KB817137 kbAudEndUser |
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