Windows Explorer Stops Responding When You Try to Rotate a JPEG Image in Windows Picture and Fax Viewer (815240)

CAUSE

This problem may occur if the JPEG image was encoded by using the Exchangeable Image File (EXIF) 2.2 format. EXIF 2.2 is a format that is used to make JPEG EXIF DCT images. This problem does not occur if JPEG images are encoded by using the EXIF 2.1 standard format. For more information about the EXIF format, visit the following Japan Electronics and Information Technology Industries Association (JEITA) Web site:

http://www.jeita.or.jp/

Note The EXIF 2.2 Portable Document Format file (PDF) requires that your Adobe Acrobat Reader have the Japanese Language Support package installed. To download the Japanese Language Support package, visit the following Adobe Web site:

http://www.adobe.com

RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

322389 How to obtain the latest Windows XP service pack

Hotfix information

A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

    Date         Time   Version         Size       File name
    --------------------------------------------------------------
    14-Mar-2003  12:09  5.1.3102.1      1,638,400  Gdiplus.dll

MORE INFORMATION

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information. The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.