XCON: Non-Delivery Report is Generated When You Send a Message to a Novell GroupWise Recipient Who Has a 32-Character Domain Name (815228)



The information in this article applies to:

  • Microsoft Exchange Server 5.5 SP4
  • Microsoft Exchange Server 5.5

Exchange:221790

SYMPTOMS

When you try to send a message to a Novell GroupWise recipient by using Microsoft Exchange Connector for Novell GroupWise, the message is returned as undeliverable.

CAUSE

This behavior may occur when you try to send a message to a Novell GroupWise recipient for whom one or more of the following is true:
  • The recipient address has a 32-character domain name part.
  • The recipient address has a 32-character post office part.
  • The recipient has a 256-character name.
This issue occurs because the code in Microsoft Exchange Connector for Novell GroupWise does not allocate space at the end of the addressing string. This causes the address to exceed the permitted character limit for a Novell GroupWise address. As a result, a non-delivery report (NDR) is generated when you send the message.

RESOLUTION

Hotfix Information

A supported fix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

Because of file dependencies, this update requires Microsoft Exchange Server 5.5 Service Pack 4 (SP4). For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

191014 XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack

File Information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Date         Time   Version              Size  File name
------------------------------------------------------------
03-Mar-2003  10:59  5.5.2657.27       208,144  Ctreestd.dll     
03-Mar-2003  11:00  5.5.2657.27        44,816  Dispatch.exe     
03-Mar-2003  11:02  5.5.2657.27       106,256  Dxagwise.dll     
03-Mar-2003  11:01  5.5.2657.27        59,152  Dxamex.dll       
03-Mar-2003  11:01  5.5.2657.27        72,464  Dxanotes.dll     
03-Mar-2003  11:12  5.5.2657.27        49,936  Dxasnads.dll     
01-Oct-2002  12:57                  2,930,240  Eab.dxa
03-Mar-2003  11:00  5.5.2657.27       285,456  Exconmsg.dll     
03-Mar-2003  11:03  5.5.2657.27        42,256  Gw2mex.exe       
03-Mar-2003  11:02  5.5.2657.27       125,200  Gwhc.dll         
03-Mar-2003  16:46  5.5.2657.27       400,144  Gwrouter.exe     
03-Mar-2003  10:59  5.5.2657.27       178,448  Lscms.dll        
03-Mar-2003  11:09  5.5.2657.27        19,216  Lsdiajcl.exe     
03-Mar-2003  11:09  5.5.2657.27        68,880  Lsdiamex.exe     
03-Mar-2003  11:09  5.5.2657.27        57,616  Lsdiavm.exe      
03-Mar-2003  11:01  5.5.2657.27        31,504  Lsdxa.exe        
03-Mar-2003  10:59  5.5.2657.27        22,800  Lsldew.dll       
03-Mar-2003  11:09  5.5.2657.27        72,464  Lsmexdia.exe     
03-Mar-2003  10:59  5.5.2657.27       153,360  Lsmexhc.dll      
03-Mar-2003  10:59  5.5.2657.27       281,360  Lsmexif.dll      
03-Mar-2003  11:01  5.5.2657.27        14,608  Lsmexin.exe      
03-Mar-2003  11:02  5.5.2657.27        37,648  Lsmexnts.exe     
03-Mar-2003  10:59  5.5.2657.27       212,240  Lsntshc.dll      
03-Mar-2003  11:02  5.5.2657.27        48,912  Lsntsmex.exe     
03-Mar-2003  11:06  5.5.2657.27        96,528  Lsqview.dll      
03-Mar-2003  11:09  5.5.2657.27        22,800  Lsvmdia.exe      
03-Mar-2003  11:08  5.5.2657.27       140,048  Lsvmhc.dll       
03-Mar-2003  11:02  5.5.2657.27        52,496  Lsxfm.dll        
03-Mar-2003  11:03  5.5.2657.27        34,064  Mex2gw.exe       
03-Mar-2003  16:51  5.5.2657.27        72,976  Mlmignts.dll     
03-Mar-2003  11:02  5.5.2657.27        15,120  Ntsperf.dll      
03-Mar-2003  10:59  5.5.2657.27        16,656  Ntspxgen.dll     
01-Oct-2002  12:57                  2,928,160  Psab.dxa

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
Microsoft Exchange Connector for Novell GroupWise permits the following maximum lengths for each part of the GroupWise address:
  • Domain name: 32 characters or less
  • Post Office name: 32 characters or less
  • User name: 256 characters or less
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Modification Type:MinorLast Reviewed:10/13/2005
Keywords:kbQFE kbfix kbbug KB815228