Cannot Modify Service Level Agreement for New Alerts (814625)


The information in this article applies to:

  • Microsoft Operations Manager 2000

SYMPTOMS

The default setting for the Service Level Agreement for new alerts is 10 minutes. When you double-click Alert Resolution State to modify this setting, the Modify option is not available (appears dimmed). However, the Modify option is available for other alert resolution states.

WORKAROUND

To work around this issue, use a Microsoft SQL Server query to modify the Service Level Agreement directly. To do this, follow these steps:
  1. Click Start, point to All Programs, and then click Microsoft SQL Server.
  2. Click SQL Query Analyzer, and then connect to the Microsoft Operations Manager (MOM) database.
  3. Run the following query:

    update ResolutionState set ExpectedMaxTime='5' where State='New'

    This sample query changes the Service Level Agreement setting to 5 minutes.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
Modification Type:MinorLast Reviewed:6/13/2005
Keywords:kbnofix kbBug KB814625 kbAudITPRO
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