Cannot Install the Full Version of ISA Server 2000 Over the Evaluation Version (813749)
The information in this article applies to:
- Microsoft Internet Security and Acceleration Server 2000
SYMPTOMSWhen you try to install a non-evaluation version of
Microsoft Internet Security and Acceleration (ISA) Server 2000 to replace an
evaluation version of the program, one or more of the following behaviors may
occur:
CAUSEThis issue may occur if your ISA Server 2000 installation
files are damaged.RESOLUTIONTo completely remove ISA Server 2000, run the Rmisa.exe
utility that is included in the ISA\I386 folder on the ISA Server 2000
CD-ROM. Note: When you run the Rmisa.exe utility, you are prompted to remove
all the ISA Server 2000 components. To resolve this issue, follow these
steps: Important Before you follow these steps, back up your ISA Server 2000
configuration information by using the Isainfo.vbs file. For information about
how to obtain the Isainfo.vbs file, contact Microsoft Product Support Services
(PSS). For information about how to contact Microsoft PSS, visit the following
Microsoft Web site: - Stop the ISA Server 2000-related services. To do this, stop
the Microsoft ISA Server Control service in the Services
Control Panel utility. This also stops the following dependent services:
Microsoft Scheduled Cache Content Download Microsoft Firewall Microsoft Web Proxy
- Run the Rmisa.exe utility that is included in the ISA\i386
folder on the ISA Server 2000 CD-ROM.
Note When you are prompted to remove all ISA Server 2000 components,
press Y. - Restart the computer.
- Install the Standard or Enterprise version of ISA Server
2000. If ISA Server Setup reports that it has found an older version, click
OK to perform an upgrade installation.
Modification Type: | Minor | Last Reviewed: | 4/30/2003 |
---|
Keywords: | kbprb KB813749 |
---|
|